Sr. Patient Scheduling Coord

Job Summary:

Under general supervision, coordinates a specialty surgical care team, ensuring smooth daily operations. Provides backup coverage for all sub-specialties and supports patient access and care coordination.

Education & Experience:

• High school diploma or GED required.
• 3+ years of experience in customer service or a related field.
• Experience handling multiple calls under stress preferred.
• Previous experience in a surgical specialty setting and medical terminology knowledge preferred.

Licensure & Certification:

• Not required.

Essential Functions:

1. Manage phone calls for the specialty care team.
2. Schedule patient appointments and tests, ensuring necessary authorizations.
3. Coordinate outside studies and therapy, ensuring results are received.
4. Align follow-up visits with required tests or treatments.
5. Facilitate physician-to-physician communication.
6. Cancel and reschedule appointments as needed.
7. Review and ensure medical imaging is properly loaded into the system.
8. Schedule ambulatory procedures and obtain pre-authorizations.
9. Process and route external referrals.
10. Return patient calls and provide follow-up instructions.
11. Assist in training new team members.
12. Manage physician travel and academic calendars.
13. Handle urgent patient requests.
14. Support financial processes, including insurance authorizations and billing inquiries.
15. Perform other assigned duties.

Skills & Qualifications:

• Ability to multitask across multiple software systems.
• Self-motivated and capable of independent work.
• Positive attitude when interacting with patients and staff.

Work Environment:

• Medical office setting.

Physical Requirements:

• Frequent sitting, standing, and walking.
• Occasional lifting (up to 50 lbs.).
• Requires manual dexterity, hearing, and visual acuity.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.