City Tax Auditor

Job Description

IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CITY TAX AUDITOR CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CITY TAX AUDITOR.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.

The Business Tax Adjustments and Customer Service Unit is seeking a detailed-oriented, self-motivated and proactive individual to serve as a City Tax Auditor Level 2. The duties and responsibilities will include:

- Researches, corrects, recycles Business Tax and Excise Tax Suspended Transactions including but not limited to 12 different tax types in BTCS (Business Tax & Collections System).
- Knowledge of the BTCS system as well as tax laws and regulations specific to New York and New York City.
- Demonstrates a thorough working knowledge of various City, State and Federal Tax Laws and Regulations.
- Reviews communications from other units and/or correspondence from taxpayers received through other units relating to suspended transactions. Makes necessary adjustments to taxpayers' account and updates the suspended transactions in BTCS (Business Tax & Collections System).
- Assists taxpayers or their representatives by responding to questions on payment discrepancy cases related to reduced refunds or credits due to penalties and interests and by helping navigate e-services. Identifies the type of service being requested by listening, asking relevant questions, evaluating information obtained, assesses nature or urgency of the issue; determines and establishes priority of call; resolves the issue or transfers call to appropriate staff, as necessary.
- Research taxpayers' prepayment discrepancy cases. Examines taxpayers' responses to computer generated discrepancy, balance due and statement of account notices. Corrects the taxpayers' records through adjustments. Determines final disposition of discrepancy and informs taxpayer of action taken.
- Prepares adjustments to correct errors and generates correspondence to taxpayers, when necessary. Entering of the adjustments and recycling of suspended transactions must be 95% error free.
- Reviews the adjustments completed by Tax Auditors related to suspended transactions in BTCS (Business Tax & Collections System).
- Observes and complies with departmental policies and procedures, customer service quality standards, and compliance guidelines.
- Interprets complex New York City General Corporation, Bank, Business Corporation and Unincorporated Business Tax laws, regulations, and Internal Revenue Codes. Ensures that all tax inquiries are conducted in accordance with tax laws, departmental policies, and procedures.
- Interfaces with personnel of other units regarding cases impacting the unit by email correspondence with research in BTCS (Business Tax & Collections System), Makes necessary adjustments to taxpayers' account in Business Tax & Collections System (BTCS), and answers e-service questions from other units.
- When assigned, reviews final notices and/ or warrant cases submitted for re-evaluation by the collection unit.
- Assists with maintenance and upgrades to the BTCS (Business Tax & Collections System) by participating in ongoing testing which may include but not limited to annual year changes, writing scenarios for testing, testing scenarios written, testing end to end processes, training other CTAs on new upgrades, development of BTS Chatbot, and enhancements to the BTCS (Business Tax & Collections System).
- Performs any special official task as directed by a supervisor, Unit Manager or Assistant Commission