VoIP Network Engineer (Remote; Full Time; Multiple Openings)

Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction— giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: Responsible for designing and building RingCentral’s core voice service and integration with RingCentral’s platforms to extend the capabilities of our service to accommodate scale, availability, compliance, and to improve performance and efficiency of our voice and integration services.

To succeed in this role you must meet the following requirements:

• Develop and maintain the architectural framework for telecommunication systems ensuring availability, scalability, reliability and security
• Design and create VoIP services to integrate with Ringcentral Platform
• Create new designs, architectures, standards, and methods for large-scale distributed telecom infrastructure
• Configure and troubleshoot SBCs and Various call routing platforms
• Be an expert integrator into our platforms, helping platform teams to shape our architecture
• Contribute to our deployment and automation tools to efficiently detect, address, and prevent problems
• Implement, support and improve Telecom Fraud Detection services and methodology
• Debug problems at scale for our mission critical services, and help our platforms and operations teams to implement lasting fixes
• Perform interoperability testing with VoIP vendors
• Build automation using industry tools to deploy and scale services
• Improve performance of the services while managing related cost (COGS) and maintain compliance guardrails
• Provide multi-layered technical expertise for next generation initiatives
• Engage in training and mentoring to help develop other engineer
• Lead and manage engineers on per project basis
• Be a part of our on-call rotation, which is a responsibility you'll share with your engineering teams around the world

Desired Qualifications:

• U.S. Master’s degree in Computer Science, Networking/System Administration or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor’s degree or equivalent in Computer Science, Networking/System Administration or a related field plus five (5) years of related experience, is required.
• Experience with SIP messaging; SIP trunking; VoIP infrastructure; at least two of the following SBC vendors: Ribbon, Acme, Sansay or Freeswitch; Infrastructure as a Code (IaC) for managing cloud-based telecom infrastructure; deploying CI/CD pipelines using one of the following: Terraform, Ansible, or Puppet; managing code repositories for version control & collaborating changes; at least one of the following cloud providers: Azure, AWS or GCP; Kubernetes; Docker; one of the following languages: Python, Bash or Go; SQL; Telecom compliance; E911; implementing toll fraud migration tools; at least one of the following mirroring and monitoring tools: Homer, VoIP Monitor, or Oracle OCOM; network routing, switching and Firewall; BGP, MPLS and IPSec; Scaled Agile Framework (SAFe); and Scrum is required.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Parental support for children with developmental and learning disabilities
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

Abo