Senior Director, Content Design - Consumer and Developer Experience

Senior Director, Content Design - Consumer and Developer Experience

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a Senior Director of Content Design to lead our content discipline for the Consumer and Developer Experience Design team, which is part of the Experience Design organization. 

In this role, you will define the overarching content vision and strategy for a critical product portfolio, architecting end-to-end experiences that shape the long-term growth and competitive advantage of Capital One. You are a visionary leader who doesn't just align with business objectives, but actively drives them by positioning content design as a core business lever. Operating as a strategic partner to executive Product, Tech, and Design leadership, you will scale the maturity, infrastructure, and operational excellence of the content design discipline across the organization.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.  

Role Expectations 

As a Senior Director of Content Design on the Consumer and Developer Experience Design team, you’ll lead a talented team of content designers and leaders and collaborate deeply with our product design and research teams. You’ll be responsible for identifying and advocating for high-leverage opportunities with executive stakeholders and leading high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes. 

Here are some of the expected competencies for this role:

Content Design Expertise: Leverage established expertise and leadership in content design to elevate the quality and maturity of the design practice at Capital One

Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions; set the vision and strategic direction for your team in close partnership with your cross-functional partners

Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process

Business-Focused: Demonstrate a mastery of products,  processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges

Problem-Solving: Engage with partners to influence the prioritization of technical advances that enable larger teams to design for better outcomes, while ensuring teams are using technical knowledge and data capabilities in service of bold technological solutions, data destinations and efficiency

Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design 

Communication: