Manager, Risk | Retail Bank Premium Products & Experiences

Manager, Risk | Retail Bank Premium Products & Experiences

At Capital One, we’re on a mission to Change Banking for Good. All across the company, technology is powering breakout innovation, scalable risk management, increased efficiency, and award winning products, and our passionate and committed associates are at the heart of all of it. 

Our Premium Products and Experiences (PPX) business drives the strategy behind spectacularly rewarding and seamless experiences for our premium customers, including the award winning Venture X credit card. Their goals: accelerate growth, create a sustainable advantage in the market, and unleash new possibilities in the future for all Capital One Card customers.

As PPX dreams big and pursues innovative opportunities to deliver on their goals, their leaders must make decisions constantly. PPX Risk Advisors ensure their leaders have the risk perspective they need to make good decisions by asking great questions, testing assumptions, and challenging conventional thinking. We are influencers, analysts, and problem solvers with a wealth of experience and a demonstrated ability to add value with our advice and high-impact results.

In this Risk Advisor role, you will provide professional risk judgment that enables PPX business partners to tackle major business challenges in support of our imperative to Win at the Top of the Market. These are often complex initiatives requiring autonomous problem-solving, including engaging SME stakeholders and researching solutions independently. You will also influence and support well-managed business process excellence to ensure PPX delivers on promises we make to our customers, including identifying and improving the control environment. 

Responsibilities:

• Develop a deep understanding of business strategies, products, services, and risk profile 

• Advise and consult with business teams to develop well-designed products, features, experiences, and supporting technologies in alignment with risk management policies and practices

• Support business partners to drive risk/return trade-off decisions and recommend necessary control and/or monitoring activities

• Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal and compliance, to drive meaningful reductions in risk

• Analyze and synthesize data and reporting to proactively identify risks and trends and provide valuable insights that support decision-making

• Ensure independent escalation of risk management gaps, issues, and concerns to senior business and risk leaders, including emerging risks and regulatory focus areas

• Identify, understand, and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments

• Assess controls, and glean insights from issues and events across business areas

• Drive containment and remediation of process breakdowns in collaboration with compliance, legal, and business process teams 

• Identify opportunities to improve risk management practices and develop solutions to reduce administration, eliminate waste, and deliver an exceptional customer experience

• Audit and Exam Management - Provide support to PPX business during audits and regulatory exams; support delivery of key risk mitigation and remediation activities 

• Present risk topics to business and functional stakeholders

Qualities of a successful candidate: 

• Communicative and Influential: You communicate clearly and concisely in all formats, including complex concepts and delivery of tough messages. You adjust your communication to your audience and are comfortable with presenting to executive leadership.

• Action-Oriented and Results-Driven: You have a bias for action, a willingness to try new things, and are comfortable exercising your judgment. You’re organized, able to juggle multiple deliverables, and prioritize like a pro to deliver quality results - especially in a fast-paced, dynamic environment with frequently shifting priorities. 

• Curious and Analytical: You ask why, challenge the status quo, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the data and signals to drive optimized solutions that are grounded in ev