Customer Service Guide (Human Services Specialist 1)

Initial Posting Date:

08/28/2025

Application Deadline:

09/11/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Customer Service Guide (Human Services Specialist 1)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Self-Sufficiency Program and facilitate access to vital services that foster equity and well-being.

As Customer Service Guide, you will work in our John Day office assisting Oregonians. John Day is in Grant County in very rural Eastern Oregon. Learn more, https://www.cityofjohnday.com/

Summary of Duties

As a Customer Service Guide (Human Services Specialist 1), you will:

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

• Support the infrastructure of the office by supporting the day-to-day operation.

• Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns.

• Assisting Oregonians through a trauma informed lens.

• May include financial desk responsibilities.

• Providing support for the business functions within the office.

Learn more about our programs, as your work providing services will be through the Self-Sufficiency Program (SSP).          

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position.

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact.

• This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

• College-level courses may be substituted for the experience on a year-for-year basis.

Essential Attributes

We are looking for candidates with:

• Experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diver