Customer Care Sales Manager

Description

Are you STRONG on the phone?  Are you a strong communicator? Do you have a desire to find a deal where others have not? If you answered yes to all 3 questions and working for a world class organization excites you, than this is the position for you. Bob Johnson Toyota, Western NY's #1 Toyota store is looking for a Customer Care Sales Manager.   

Job duties and responsibilities include:

• Managing Sales appointments thru our CRM.
• Managing missed Appointments for Sales Department.
• Initiate contact with out of coverage and aged leads.
• Be able to manage and close deals over the phone.
• Proven track record of strong phone skills a must. If you don’t like the phones, this is not for you.
• Listen/Read and be attentive to customer needs and priorities in order to provide appropriate  guidance and completing the sale where necessary.
• Provide superior customer service and achieve highest degree of customer satisfaction.
• Meet specified monthly targets and goals with Quality, Utilization and Volume.
• Prior Contact Center and Customer Service required (1 to 2 years, preferred)
• Self-Starter, motivated and success driven Team Player.
• Accurate completion of documentation inside CRM Software.
• Some College or after High School Education preferred.
• Strong communication skills.
• Must be able to pass background and drug screenings.

Benefits include:

• Medical, dental, and vision insurance
• 401K Plan
• Paid holidays and vacations
• Training and development for career growth
• Tuition assistance
• Employee discounts
• We provide on-the-job training and focus on developing your skill sets so that you are equipped to be successful and establish an enjoyable career. 

We are an Equal Opportunity Employer with competitive compensation. Hourly Rate is Minimum Wage with a Performance Incentive. 

Requirements

Qualification and skills include:

• Results driven - strive to achieve individual and departmental goals.
• Detail oriented - quality and precision focused.
• People oriented - supportive and fairness centered.
• Team oriented - cooperative and collaborative.
• Excellent communication skills.
• Organizational and time management skills.
• Ability to work a 40-hour week to support M-Th 7am-7pm and F/Sat 7am to 6pm hours of operation.