Director, Talent Program Management, Delivery & Engagement

Job Description

Are You Ready to Make It Happen at Mondelēz International?

This role is part of the Global Talent Management Center of Excellence (CoE) and responsible for project management, integration, and communication of talent programs. This role ensures that all talent work products and cyclical talent processes are connected through a cohesive strategy, planned proactively with precision, and communicated flawlessly to customers and consumers. Additionally, this role owns the knowledge management strategy for Talent Management, refining resources, sunsetting outdated content, and ensuring materials remain current and accessible. This role ensures that all programs, communications, and resources deliver a seamless, positive experience for customers and consumers.

KEY RESPONSIBILITIES

Talent Program Management & Integration

• Lead end-to-end program and project management for talent initiatives, ensuring alignment and integration across all work products and cyclical talent processes

• Design and maintain integrated project plans, timelines, and dependency maps across concurrent talent workstreams

• Identify and resolve cross-functional interdependencies and risks, to ensure on-time, high-quality delivery

• Establish frameworks, standards, and methodologies for consistent program execution

• Drive continuous improvement by capturing lessons learned and optimizing delivery processes to enhance the customer and consumer experience

Talent Communication Strategy

• Develop and execute a comprehensive, integrated Talent communication strategy tailored to distinct audiences: People Leads (PLs), Talent Leads (TLs), Managers, and Employees (EEs)Collaborate between People Function CoEs to ensure integrated and efficient communication

• Ensure messaging is clear, timely, and flawlessly delivered in alignment with corresponding talent work products and program milestones

• Partner with CGA, People CoEs, TLs, and PLs to ensure consistency of messaging, timelines, voice, and brand alignment

• Measure communication effectiveness and iterate based on stakeholder feedback and engagement metrics 

Knowledge Management

• Own the knowledge management strategy for the Global Talent Management CoE, ensuring resources are current, accessible, and aligned to active talent programs

• Continuously refine the knowledge management approach by evaluating content relevance, consolidating redundant materials, and establishing clear governance for content creation and maintenance

• Lead the identification, cleanup, and sunsetting of outdated or obsolete resources, tools, and documentation to reduce noise and improve findability for customers and consumers

• Establish a lifecycle management framework for all talent resources to ensure ongoing quality and relevance 

Cadence Management & Stakeholder Engagement

• Design and manage operating cadences (e.g., steering committees, working groups, leadership reviews) across talent work products

• Build and maintain a stakeholder engagement model that drives input, feedback, accountability, transparency, and alignment across the Talent CoE, TLs, and PLs.

User Experience Leadership

• Ensure that all talent programs, communications, and resources deliver a positive, seamless experience for customers and consumers

• Advocate for the end-user perspective in program design, delivery cadences, and communication planning

• Collaborate on user journey mapping and feedback loops to identify friction points and drive experience improvements across talent touchpoints

• Ensure that knowledge management practices, communication strategies, and program delivery collectively support an intuitive and cohesive user experience 

QUALIFICATIONS

• 15+ years of progressive experience in talent management, HR program management, or related fields

• 10+ years managing complex, enterprise-wide programs

• Demonstrated expertise in integrated program/project management methodologies

• Proven ability to develop and execute multi-audience communication strategies with a focus on flawless delivery

• Strong stakeholder management skills with experience engaging senior leaders and cross-functional teams

• Experience owning and refining knowledge management strategies, inc