Content Associate - Wolt Market

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.
 

Job Description

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last three years, expanding our operations from just four countries across the Nordics, to 23 countries across Europe and Asia today. And we’re just getting started.

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Sweden and Norway can order their groceries and have them delivered to their doorstep at lightspeed!

Wolt Market is growing rapidly and we have ambitious goals. We are looking for a strong Content Associate to manage our product assortment  in Sweden and Norway

As a Wolt Market Content Associate you are responsible for creating and enhancing the retail selection on the Wolt Market online catalogue. You will have an important role in ensuring a world class customer experience and driving conversion.

In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent specialist with an exceptional ability to execute every single day.

What you’ll be doing

• Responsible that the app content is accurate and up to date, as far as it concerns the product descriptions, prices, stock availability, images and other parameters (best before date, etc.).
• Assigning products to the correct categories so that our customers can easily find the products they need and improve their customer journey within our marketplace
• Processing direct suggestions from our customers to update the catalogue information.
• Uploading media content to the products’ pages for an enhanced customer experience and be responsible of the Image editing
• Analyzing all the available data, researching for missing information; finding the main pain-points and solving them in order to ensure the correct functioning of the supply chain.
• Collaborate with the Category Manager and Inventory Manager to improve our assortment and drive higher sales and conversion.
• Contacting vendors (distributors/direct vendors/brandbank) to confirm product details in order to keep the catalogue up to date.
• Following the guidelines of our content strategy to improve our customer experience
• Found ways to inspire and engaged our customers through creative strategies
• Increase the SEO within our marketplace

Qualifications

Our humble expectations

• Strong experience in dealing with processes and large amounts of data, and converting large amounts of data into customer insight and actions to improve user experience. 
• Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution.
• High attention to detail including precise and e