Senior Manager, Retail Operations

Senior Manager, Retail Operations

About us:

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.

vineyard vines was founded on a state of mind that Every day should feel this good.

You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.

In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.

Our team is our family, and we’d never have grown to where we are today without them. We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about.

Overview:

We are looking for a highly organized and proactive Retail Operations Senior Manager to join our team. This role is instrumental in ensuring operational excellence across all Vineyard Vines retail stores. The Retail Operations Sr. Manager will oversee store facilities, lead new store openings, manage supply logistics, and drive process improvements that enhance efficiency and support a best-in-class in-store experience.

Key Responsibilities:

Store Facilities Management

• Coordinate and manage ongoing maintenance and repair needs across all store locations
• Partner with vendors and internal teams to resolve facility-related issues quickly and cost-effectively
• Ensure compliance with health, safety, and brand standards across all retail environments
• Maintain preventative maintenance programs to ensure our store environments are a positive representation of the brand for both our customers and our crew
  
  

New Store Openings

• Programmatic lead for planning and execution of new store openings from pre-construction through grand opening
• Collaborate with cross-functional teams, including construction, merchandising, IT, HR, and store leadership
• Develop opening checklists, timelines, and training materials to support successful launches
  
  

Retail Supplies Management

• Oversee the sourcing, inventory, and distribution of non-merchandise supplies 
• Manage vendor and third-party suppliers to ensure timely replenishment based on store needs
• Implement cost control strategies and ensure alignment with brand standards
  
  

Manage Standard Operating Procedures, Processes, and Best Practices

• Identify opportunities and implement SOPs and Best Practices to improve performance, drive efficacy, and increase profitability.
• Evolve current SOPs and Best Practices with changing business needs
• Oversee operational focuses and communication to improve compliance, execution, and awareness of company policies, procedures, processes, and best practices.
• Mobilize field operational support to drive operational excellence in compliance with company standards

Store Logistics Management

• Work in close partnership with DC operations, Planning and Allocation to manage product flow into stores

System Management

• Manages store systems to ensure the department is leveraging current tools to drive maximum ROI and results
• Partners with IT to minimize operating friction of in-store systems and keep close to store feedback and the roadmap for system improvements

Qualifications:

• Mastery of daily operating procedures in retail stores
• Strong strategic, problem-solving and communication skills
• Self-motivator who can work independently and in small teams/cross-functional environments
• Excellent customer service and follow-through
• Passion for the vineyard vines brand

Every day will feel this good because:

• We have a fun-spirited entrepreneurial culture filled with truly “good” people
• We have