Student Admissions Assistant III

Department:

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R106220

Minimum Requirements:

High School Diploma/GED and a minimum of four (4) years of related experience or an equivalent combination of education and experience. Grade 2 (Hourly)

Position Description:

The Online Learning team with the Delphi Center for Teaching and Learning is seeking a Student Admissions Assistant III. Reporting to the Senior Manager, Online Enrollment Services, the Student Admissions Assistant III is responsible for contacting prospective UofL students via phone email, text, and chat platforms within one business day of inquiry submission. The central function of this role is to serve as the first point of contact for prospective online students to assist them in making informed decisions on how to apply and enroll in their desired program of study. This is done through assertively conducting telephone-based personal interviews to qualify prospective students on their educational goals and interests, to explain available academic programs, and to advise them on admission requirements with the goal of encouraging them to apply and enroll. The Student Admissions Assistant III will conduct sufficient follow up for students to remove barriers and maximize enrollment in online programs at UofL.

Essential Duties and Responsibilities:

• Recruit and counsel prospective students by managing inbound and outbound communication via phone, email, text, and chat. Build relationships by providing accurate and timely information about deadlines, admissions procedures, online programs, and support services. Attend recruitment events/information sessions for online programs, as needed.

• Assist applicants through proactive contact via phone, email and text. Liaison among applicants, admissions and academic units to expedite decisions and resolve barriers. Consult with Online Enrollment Services Manager, academic units and other student support units by researching policy, procedural and online program information to guide prospects through the application process

• Track interactions with prospects, applicants and current students from inquiry to enrollment. Maintain the accuracy and integrity of our Constituent Relationship Management (CRM) database using standard documentation.

• Identify barriers or trends in prospective student interest feedback, enrollment services and admissions policies and processes. Escalate issues in collaboration with Student Admissions Specialist I and Senior Manager, Online Enrollment Services.

• Collaborate and provide feedback to Online Learning team members as needed to ensure processes and procedures are efficient, operative, and accurate.

Preferred Qualifications:

• Bachelor’s degree in communications, psychology, business

• Four (4) years of related higher education

• Proficiency in Microsoft Word, Excel, and Office 365

• Proficiency in CRM software

• Experience in higher education student information systems

• Experience in cloud communication platforms for managing inbound/outbound phone, email, chat, and text communication

• Service excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information.  Demonstrates a sense of urgency accordingly

• Critical thinking – ability to think through issues and identify appropriate options

• Strong work ethic – motivated, diligent, industrious, and persistent in the workplace; stays on tasks to completion, works at a fast pace; ensures optimal efficiency

• Interpersonal communication – ability to build effective, strong working relationships with employees, colleagues, management, and vendors through trust, communication, and credibility

• Teamwork – ability to work well with others, serve others, help others, lead others, mentor others, and take directions from others in the interest of moving processes and programs forward to the desired outcome

• Organized – manages time effectively, keeps tasks appropriately prioritized

• Flexible – able to change directions as needed for the good of the department or organization

• Proactive – anticipates and plans for problems before they arise

• Efficient communicator – understands the importance of accurate and timely communication with customers, peers, and leadership

• Inclusion and diversity – respects rights, values, and differences of others; promotes fairness and equality; fosters a sense of inclusiveness; and works to understand the perspectives of others

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