Traditional Students Services - Junior Student Services Counselor – College of Nursing and Healthcare Professions (NFWS)

Purpose within the Organization:

The purpose of this position is to assist the Student Services Team in the Satellite Campus – Student Services Department with at risk active students within the prerequisite portion of the Accelerated Bachelor of Science in Nursing program at Grand Canyon University.

Responsibilities Related to Purpose:

• Represent GCU in a support capacity while engaging current ABSN students upon direction of an immediate supervisor.
• Provide academic support to students by answering questions, and providing feedback about work, and clarifying ABSN support.
• Proficiently use University systems to execute multiple tasks for student services purposes.
• Ability to work in a fast-paced, changing environment.
• Process University information and communicate it with prospective students in an approachable and simplified manner to eliminate obstacles and misunderstandings in the enrollment process.
• Organize time effectively so all prioritized work is completed in a timely manner and desired tasks are achieved to ensure service quality.
• Work well in a team environment, often communicating with other campus departments and leadership.
• Assist with the completion of student services task and other documents so student milestones are achieved in a timely manner.
• Other student services duties as assigned.

Equipment Used and Responsibility:

• MS Office
• CRM
• GCE Provided laptop and headset
• Responsible for contacting current GCU ABSN students via telephone and email.
• Communicating between the student and assigned SSC's.

Qualifications:

• >3.0 institutional GPA.
• Be a Junior at Grand Canyon University
• Ability to work on weekdays between the hours of 7:00 am - 7:00 pm (shifts can vary by employee) and Saturdays between the hours of 8:00 am- 12:00 pm as needed.
• Strongly prefer candidates who desire to work full-time for GCU as an Student Services after graduation.
• Ideal candidate is highly motivated, with a passion for student success and GCU’s mission.
• Ability to multitask in a fast-paced environment (organized and adaptable).
• Proficient with the Microsoft Office suite; other systems knowledge desired.
• Ability to effectively communicate both verbally and in writing.

Experience/Education:

Grand Canyon Education is committed to a student first policy.
Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. 
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements. 

Physical Requirements:
• Sitting: 4-8 hours a day
• Standing: 4-8 hours a day
• Walking: 0 hours a day
• Lifting: Never
• Carrying: Never
• Pushing: Never
• Bending: Rarely
• Squatting: Never
• Kneeling: Never
• Climbing: Never
• Reaching: Never
• Grasping: Never
• Fine Eye to Hand Coordination: Occasionally
• Driving: Never
• Work Environment: Working remotely from dorm. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.

Pay Rate: Minimum Wage

Number of Openings: 2

Anticipated End Date: December 31, 2025

Manager: Student Services Manager