Assistant Director for IT Support
University of Arkansas SystemAbout the role
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Closing Date:
Type of Position:
IT Support
Workstudy Position:
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
Institution Name:
University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department:
IT Operations
Department's Website:
Summary of Job Duties:
As part of the Division of Student Affairs IT team, the Assistant Director for IT Support provides day-to-day management of the division’s IT support. This role ensures the delivery of high-quality, reliable, and customer-focused IT support across a dynamic division that plays a crucial role in the success of students at the University of Arkansas. The Assistant Director remains hands-on when necessary, assisting with complex troubleshooting, deployments, and service escalations, while also managing the divisions' IT asset lifecycle.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications
Bachelor's degree in information technology, computer science or related field from an accredited institution of higher education
OR
Four years of professional experience managing an IT Support team
Preferred Qualifications:
Experience working in higher education, student affairs, or a simila
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