Assistant Spa Manager

Job Title: Spa Manager

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

 

Arch Amenities Group - Bamford Wellness Spa - 1 Hotel Brooklyn Bridge

Wellness-driven. Hospitality-focused.

 

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

 

The Spa Manager supports the Spa Director in overseeing the daily operations of the spa facility. This role ensures service excellence, operational efficiency, and guest satisfaction by managing staff, supervising front-of-house operations, coordinating marketing initiatives, and maintaining high standards of safety and service. The Spa Manager plays a key leadership role in motivating staff to exceed guest expectations and achieve business goals.

 

Key Responsibilities:

Operational Management

• Ensure the Arch Amenities Group Experience by upholding brand standards, mission, values, and service expectations.
• Supervise daily spa operations, including opening and closing procedures, facility inspections, cash handling, and equipment maintenance.
• Assist in creating and maintaining standard operating procedures, focusing on guest services, front desk administration, and maintenance.
• Oversee facility safety, security, and guest access protocols.

Financial & Administrative Oversight

• Assist with payroll processing, HR duties, and financial reporting in accordance with company policy.
• Support budget management through efficient scheduling and inventory control.
• Maintain accurate inventory records for supplies, equipment, and retail products.
• Prepare and submit purchase orders with appropriate justifications.

Team Leadership & Training

• Recruit, interview, hire, train, and develop spa team members to ensure professional growth and service excellence.
• Provide coaching, positive reinforcement, and performance evaluations; assist with disciplinary actions when necessary.
• Lead staff meetings and training workshops to ensure product knowledge and service expertise.
• Participate in the Manager on Duty (MOD) rotation for supervisory coverage.

Guest Experience & Service Quality

• Deliver exceptional customer service, responding promptly to guest feedback and resolving concerns.
• Monitor guest satisfaction through surveys, comment cards, and other feedback tools.
• Ensure staff are knowledgeable about spa services, treatments, and retail products.

Marketing & Sales Support

• Assist in creating and executing marketing, promotions, and public relations strategies.
• Develop group participation and recruitment plans to drive service and retail sales.
• Write articles, press releases, or marketing content when applicable.

Reporting & Compliance

• Prepare weekly and monthly reports summarizing key facility metrics, guest feedback, and operational performance.
• Ensure compliance with company policies, health and safety regulations, and local laws.
• Complete and submit incident or accident reports as needed.

Other Duties

• Attend scheduled