Director, Enterprise Support

Director, Enterprise Support

$93,000 - 120,000+

Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Director, Enterprise Support role requires a highly motivated and detail-oriented individual to provide comprehensive strategic support to the President of the company. This individual will be responsible for planning, executing, and overseeing large-scale projects across the organization. This role ensures that enterprise initiatives align with business goals, are delivered on time and within budget, and meet quality standards.  Collaborates with cross-functional teams, stakeholders, and external partners to drive efficiency and innovation while mitigating risks.  This key role requires exceptional organizational skills, professional communication abilities, and the versatility to assist with diverse projects.  The Director, Enterprise Support will act as a trusted liaison between the President, employees, and customers, while also contributing to special projects within the Enterprise Strategy Committee.  Job responsibilities may also include support of special initiatives as directed by the President.

This individual will work closely with Pinnacle Live’s Chief of Staff, Communications Manager, Executive Event Planner, and other individuals with critical roles supporting the President and executive team.

Essential Functions: 

Special Project Collaboration 

This role will collaborate with team members across the enterprise on various special projects such as:

•          NEXUS | Center of Excellence

•          Special Training Initiatives o Customer Service Training

•          Customer Advisory Board

•          Internal Communications o Town Hall

•          Internal and External Campaigns

•          Industry Trends & Relationships

Coordination & Communication 

Act as a liaison between the President and customers, employees, and external stakeholders to ensure clear and consistent communication:

•          Draft, review, and distribute communications, ensuring alignment with the President’s vision and organizational priorities

•          Coordinate and manage logistics for meetings, including preparing agendas, tracking follow-ups, and recording minutes when necessary 

Project Management

•          Support executive leadership, including the President and CEO as needed, to support enterprise projects, prioritized based on the company’s strategic initiatives

•          Assist with the planning, execution, and monitoring of special projects within the Enterprise Strategy Committee

•          Lay out project scope, objectives, critical tasks, owners and contributors, timelines, and expected deliverables.  Prepare project plans accordingly

•          Conduct cost analysis, estimating expected costs for the project. Prepare and implement a budget based on estimates

•          Conduct risk assessments; report identified risks to management; provide recommendations for mitigation of risk (including termination of the project if appropriate)

•          Gather and analyze data, provide insights,