Aftermarket Parts Specialist

Continue Your Career as an Aftermarket Parts Specialist in a Growing Company

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Shuttleworth, based in Huntington, IN, provides integrated product handling solutions using innovative technology and experienced problem-solving specialists to increase line efficiency, maximize profitability, and minimize risk. Shuttleworth serves a variety of markets including automotive, consumer, electronics, food, health & beauty, industrial, medical, paper conversion, paper printing & binding, pharmaceutical, and solar energy. 

Do we have your attention? Keep reading.

Primary responsibility of entering daily parts orders into the company’s ERP system, and coordinating with engineering, purchasing and shipping to ensure that all orders are filled correctly, packaged professionally and shipped in required timeframe.  File all necessary paperwork so that records can be maintained.  

Additional responsibilities include: responding to both internal and external RFQs, monitoring case data in SalesForce, assisting Aftermarket Manager in preparing and updating marketing literature for parts sales and promotions.  Help to develop and maintain parts catalog.

• Creation and execution of outbound parts sales strategies
• Enter daily parts order into system for same day shipment if parts are stocked.
• Prompt reply to all internal and external RFQ opportunities in both a professional and timely manner.
• Enter, manage, and maintain key contact information in Salesforce.  
• Source new Shuttleworth parts and spare parts customers through outbound calls, marketing, and email communication.
• Report to direct supervisor quoting activity and number of quotes converted to orders.
• Assist Aftermarket Manager in the development and implementation of marketing programs and promotions that will help to drive additional parts sales.
• Maintain high customer satisfaction

• Collaborate with peers and colleagues to share best practices on parts business efficiency and growth

Who we’re looking for?

• Previous experience in dealing with customers in a similar capacity and on a regular basis is highly desirable.
• Proficiency with entire MS Office Suite (Word, Excel, PowerPoint), particularly excel.
• Candidate must possess outstanding organizational skills
• Candidate must possess outstanding customer interface skills and that burning desire to take care of the customer. Must also possess a comfort level in dealing with the customer for a variety of situations – taking the initial order, calling the customer to ask questions or ask for clarification, call the customer to sell additional products and ask for additional business. 
• Must be able to prioritize work in a fast-paced environment where daily priorities can and will change.

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Pro Mach, Inc.

We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact