Quality & Customer Service Technician I

Description

 The Quality and Customer Service Technician I will be responsible for ensuring excellent  customer service, coordinating customer pickups and ensuring support for Quality Assurance  Department. 

Requirements

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets visitors, ascertains nature of business, and escorts visitors to appropriate personnel. 
• Answers telephone and provides information to callers and/or routes call to appropriate  personnel. 
• Confirming the Management System is implemented and followed.  
• Maintain customer satisfaction and appropriate confidentiality. 
• Receives and secures incoming laboratory samples that are mailed, collected through courier  services and customer drop off.
• Print appropriate label from LIMS for each sample and verify information is accurate. 
• Subsample and distribute samples to appropriate departments. 
• Communicate with Pesticide, Microbiology and Chemistry staff on samples that require Rush Testing. 
• Receive and track all sample surveys – for Walnuts, Prunes etc. 
• Maintains contact with customers and works with laboratory team for any customer communication. 
• Perform 100% proof checks on daily paperwork for ISO compliance. 
• Create FEDEX label, request pickups, send samples and supplies via FEDEX when needed. 
• Support the laboratory by creating purchase orders and placing orders for the laboratory.
•  Proficient in basic understanding of the tests performed. 
• Coordinate and communicate all customer courier stops and pick-ups. 
• Responsible for filing and keeping documents organized. 
• Perform performance/maintenance verification on laboratory equipment. 
• Communicates with the Quality Assurance Department concerning any safety, quality, or  technical problems.
• Extensive database entry and support the laboratory operations by performing any  administrative and clerical duties including customer certificates.
• Knowledge of ISO 17025 Quality procedures related to their primary job/area of  responsibility. 
• Support the Quality department by performing weekly checks. 
• Knowledge of basic sanitation techniques; good laboratory practices. 
• Issue, tracking and maintain employee training records. 
• Assists in problem solving using Corrective Action and Preventative Action Procedures. 
• Confidence to communicate effectively in a team setting including managers, supervisors,  and technicians. 
• Assist in other assigned duties as needed. 

EDUCATION AND EXPERIENCE

•  Applicant will possess a high school diploma or GED; an AA degree in Biology and/or  Chemistry preferred. 
• One to two years of related experience and/or training. 
• Ability to prioritize and work on multiple tasks at a time. 
• Highly organized, energetic, resourceful, and creative problem solver. 
• Strong attention to detail, organizational and time management skills.  
• Ability to adapt and be flexible within a changing work environment. 
• Proficiency in MS Office (Word, Excel, and Outlook). • Must be willing to travel 

Schedule: Availability start time 8:30am-10am needs to have flexibility in schedule due to department needs. Weekends will be needed.