Client Connectivity Support Engineer

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

The Client Connectivity Support Engineer ensures the reliable and secure exchange of data between internal banking systems and external clients or financial partners.
This role sits between technical, middleware, and client environments, requiring both strong technical skills and clear client communication.

Key Responsibilities

• Act as the primary contact point for clients (calls and emails) during incidents
• Monitor daily message and file flows, detect issues, and troubleshoot failures or delays
• Analyze logs and alerts, resolve incidents or escalate to relevant teams
• Coordinate with internal IT teams and external partners to ensure timely resolution
• Keep clients informed throughout the incident lifecycle
• Maintain documentation, procedures, and known error databases
• Contribute to post‑incident reviews and service improvements

Qualifications

• File & Message Transfer: Axway CFT, Axway Secure Transport, IBM MQ
• Protocols: PeSIT, SFTP, FTPS, HTTPS
• Security: PGP/GPG, TLS, SSH
• Networking: firewalls, IP ranges, leased lines, connectivity providers
• Ability to use ticketing and monitoring tools and investigate end‑to‑end data flows
• English: Fluent
• French: Advanced