Confectioner-Sweet Stop (Full Time; Varied Shift) $17/hour

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                          Confectioner

DIVISION:                                        Retail

DEPARTMENT:                              Sweet Stop

GRADE/ FLSA STATUS:                           H9—Non-Exempt

BADGE TYPE/COLOR:                 Key—Blue

REPORTS TO:                                 Restaurant Chef

SUPERVISES:                                  N/A

 

JOB SUMMARY:

As a Confectioner, you will craft a variety of high-quality fudge and specialty candies in a banquet kitchen setting, ensuring consistency, creativity, and cleanliness in all production processes. This position requires attention to detail, strong organizational skills, and a passion for both culinary artistry and engaging with guests. You will also assist with merchandising, inventory management, and maintaining a welcoming and visually appealing candy display.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Prepare and present a variety of confectionery items daily, develop new items based on trends, and build business drivers

Ensure all recipes are followed precisely, maintaining consistent quality, taste, and presentation

Monitor ingredient levels, manage inventory orders, and verify the quality and quantity of received supplies

Maintain a clean and sanitary kitchen environment in compliance with health and safety regulations

Ensure all equipment is operational and coordinate cleaning and maintenance with kitchen stewards

Calibrate pH meters, thermostats, and other tools as needed to ensure product consistency and safety

Train and mentor Team Members in confectionery production techniques and safety standards

Collaborate with the Food & Beverage team for technical support and participate in team projects and initiatives

Provide personalized, high-quality service to guests by anticipating needs, using guest names, and responding to inquiries about candy and retail items

Promote Caesars Rewards and other loyalty programs to enhance the guest experience

Operate the Point-of-Sale (POS) system accurately, process various transaction types, and reconcile the bank at the end of each shift

Maintain visual presentation standards in the retail area and the Sweet Stop

Restock merchandise and ensure the cleanliness and organization of displays and prep areas

Prepare sample stations and ensure proper cleanup after each event

Invoke service recovery procedures as per company policy to resolve guest concerns

Perform additional duties as assigned by shift leaders or management

Adhere to internal control regulations, sanitation laws, health codes, and company policies, including appearance and attendance standards

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

 

MINIMUM QUALIFICATIONS:

A high school diploma or GED is required

A minimum of six (6) months of hands-on experience producing chocolate confections, fudge, or candies, or current enrollment in a certified pastry or baking program is required

Six (6) months of retail sales experience is preferred

Six (6) months of candy-making experience is preferred

ServSafe certification is required*

*Can be completed within ninety (90) days of hire

Must demonstrate the following essential knowledge and skills:

Pleasant, poised personality, and must be a team player

Knowledge of gift shops and boutique items

Works well without close supervision

Neat, professional appearance with excellent personal hygiene

Ability to handle multiple priorities in a fast-paced environment

Knowledge of food preparation and presentation

Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, as well as strong communication skills

Excellent interpersonal skills, as well as excellent documented leadership and motivational skills

Knowledge of sanitation standards and procedures

Able to quickly perform mathematical computations

Problem-solving abilities

 

 

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Must be physically mobile with reasonable accommodation

Must be able to lift 50 pounds and carry 10 pounds

Must be able to stoop, bend, reach, kneel, twist, and grip items while working at the assigned desk area

Manual dexterity and coordination to operate office equipment, inclu