Confectioner-Sweet Stop (Full Time/Varied) $17/hr

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Confectioner

DIVISION:                                        Retail

DEPARTMENT:                              Sweet Stop

GRADE/ FLSA STATUS:                           H9—Non-Exempt

BADGE TYPE/COLOR:                 Key—Blue

REPORTS TO:                                 Restaurant Chef

SUPERVISES:                                  N/A

JOB SUMMARY:

As a Confectioner, you will craft a variety of high-quality fudge and specialty candies in a banquet kitchen setting, ensuring consistency, creativity, and cleanliness in all production processes. This position requires attention to detail, strong organizational skills, and a passion for both culinary artistry and engaging with guests. You will also assist with merchandising, inventory management, and maintaining a welcoming and visually appealing candy display.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare and present a variety of confectionery items daily, develop new items based on trends, and build business drivers

• Ensure all recipes are followed precisely, maintaining consistent quality, taste, and presentation

• Monitor ingredient levels, manage inventory orders, and verify the quality and quantity of received supplies

• Maintain a clean and sanitary kitchen environment in compliance with health and safety regulations

• Ensure all equipment is operational and coordinate cleaning and maintenance with kitchen stewards

• Calibrate pH meters, thermostats, and other tools as needed to ensure product consistency and safety

• Train and mentor Team Members in confectionery production techniques and safety standards

• Collaborate with the Food & Beverage team for technical support and participate in team projects and initiatives

• Provide personalized, high-quality service to guests by anticipating needs, using guest names, and responding to inquiries about candy and retail items

• Promote Caesars Rewards and other loyalty programs to enhance the guest experience

• Operate the Point-of-Sale (POS) system accurately, process various transaction types, and reconcile the bank at the end of each shift

• Maintain visual presentation standards in the retail area and the Sweet Stop

• Restock merchandise and ensure the cleanliness and organization of displays and prep areas

• Prepare sample stations and ensure proper cleanup after each event

• Invoke service recovery procedures as per company policy to resolve guest concerns

• Perform additional duties as assigned by shift leaders or management

• Adhere to internal control regulations, sanitation laws, health codes, and company policies, including appearance and attendance standards

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required

• A minimum of six (6) months of hands-on experience producing chocolate confections, fudge, or candies, or current enrollment in a certified pastry or baking program is required

• Six (6) months of retail sales experience is preferred

• Six (6) months of candy-making experience is preferred

• ServSafe certification is required*

*Can be completed within ninety (90) days of hire

• Must demonstrate the following essential knowledge and skills:

• Pleasant, poised personality, and must be a team player

• Knowledge of gift shops and boutique items

• Works well without close supervision

• Neat, professional appearance with excellent personal hygiene

• Ability to handle multiple priorities in a fast-paced environment

• Knowledge of food preparation and presentation

• Proficient in the use of Windows-based office software, including but not li