Implementation Administrative Assistant

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

The Implementation Administrative Assistant will play a crucial role in supporting new Transcarent clients by partnering with our implementation team by scheduling meetings, taking calls, and performing various administrative tasks. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to manage multiple tasks efficiently.  

What you'll do

• Schedule and coordinate meetings, appointments, and events for the implementation team. 
• Answer and direct phone calls in a professional and friendly manner. 
• Assist in the preparation of meeting materials, agendas, and minutes. 
• Maintain and update calendars, ensuring all appointments are accurately recorded. 
• Provide administrative support to the implementation team, including data entry, filing, and document management. 
• Communicate with healthcare professionals, clients, and team members to ensure smooth operations. 
• Assist in the coordination of project timelines and deliverables. 
• Handle confidential information with discretion and maintain compliance with HIPAA regulations. 
• Perform other administrative duties as assigned. 

What we're looking for

• High school diploma or equivalent;  
• 1-2 years of healthcare experience as an Administrative Assistant. 
• Proficiency in MS Office (Word, Excel, PowerPoint), Outlook, and other relevant software. Experience with Salesforce, Confluence, SharePoint, and Asana are a plus. 
• Excellent organizational and time-management skills. 
• Strong written and verbal communication skills. 
• Ability to work independently and as part of a team. 
• Familiarity with healthcare systems and medical terminology is preferred. 
• Ability to handle multiple tasks and prioritize effectively.

As a remote, contract position, the hourly range for this role is: 

$23.00 - $25.00/hour 

Total Rewards 

Individual compensation packages are based on a few different