Enterprise Customer Success Engineer I, Security

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

 

What you'll do at Jamf:

The Enterprise Customer Success Engineer I is responsible for assisting customers in the technical implementation and deployment of Jamf products.

The primary responsibility of this position is to work directly with strategic customers to provide technical guidance, remove technical barriers to implementation, and ensure that customers can ultimately deploy Jamf solutions as intended in production. The Enterprise Customer Success Engineer I serves as the member of the Jamf account team with subject matter expertise in relevant Jamf solutions to provide technical oversight on deployment and feature expansion projects. This is often done during the early deployment stage of the customer lifecycle, but may also continue into mature deployment stages as necessary for specific customer needs.

 

This role is offered as hybrid, with the expectation to be in the office 3 days per week of your choosing. We are only able to accept applications for those based in Minneapolis, MN; Eau Claire, WI; or Austin, TX. 

 

What you can expect to do in this role:

• Own the implementation phase of the customer lifecycle, including deployment planning, integration, and configuration, primarily for strategic Mid-Market and Enterprise Accounts
• Act as a dedicated technical consultant for the duration of the contract, identifying and supporting evolving use cases and business needs, and aligning customers with best practices primarily for strategic Mid-Market and Enterprise Accounts
• Develop and maintain advanced knowledge of relevant Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
• Proactively identify and develop departmental and cross-team documentation
• Provide mentoring, support, and enablement training to teammates and partners
• Act as the Voice of the Customer to provide technical insight internally and champion feature requests with Product to improve the experience for key customers
• Create technical training plans and content and deliver to the customer as necessary to find success with Jamf solutions
• Coordinate with Jamf Customer Success Managers to ensure alignment on customer needs and opportunities
• Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments
• Other duties and special projects as assigned
• #LI-Hybrid

 

What we are looking for:

• Minimum of 2 years experience demonstrating exceptional customer service skills for Enterprise Accounts (Required)
• Minimum of 2 years experience with Jamf security products including Jamf Protect, Jamf Connect, Jamf Safe Internet, and/or Jamf Executive Threat Protection (Required)
• Excellent written and verbal customer communication skills (Required)
• Expert in communicating complex technical concepts in an easy-to-understand, non-technical manner (Required)
• Minimum of 2 years experience successfully implementing and configuring systems, networks and/or hardware in complex enterprise environments (Preferred)
• Minimum of 2 years experience with server operating systems including Windows Server, RHEL, or Ubuntu (Preferred) 
• Experience of driving product adoption and utilisation through technical enablement and application of best practices (Preferred)
• Advanced knowledge of Jamf products and Apple technologies (Preferred)
• Excellent knowledge of networking fundamentals (TCP/IP, DNS, VPN) (Preferred)
• Strong familiarity and/or practical experience with mobile technology including Mobile Device Management and/or Unified Endpoint Management solutions (Preferred)
• Project management experience (Preferred)
• Familiarity with Agile development methodology (Preferred)
• Bachelor’s Degree (Preferred) 
• Jamf’s Associate, Tech and Admin level certifications (Preferred) 
• A combination of relevant experience and education may be considered

 

How we help you reach your best potential:

• Named a 2025 Best Companies to