Account Manager (Client Success)

<div class="content-intro"><p>Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.</p> <p>Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.</p> <p>By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at <a href="https://later.com/">later.com</a>.</p></div><h2><strong>About this position:</strong></h2> <p>As a <strong>Senior Client Success Manager</strong>, you will own the retention, expansion, and long-term success of a portfolio of strategic customers. This is a <strong>revenue-critical role</strong> responsible for driving net revenue retention through renewals, upsells, and cross-sell—while ensuring customers consistently realize meaningful value from Later’s products and services.</p> <p>You’ll operate as a trusted advisor to senior stakeholders, balancing strategic planning with hands-on execution. Success in this role requires strong commercial judgment, executive-level communication, and the ability to proactively identify growth opportunities within complex customer organizations.</p> <p>This role reports to the <strong>VP of Client Success</strong> and partners closely with Sales, Services, Product, and Finance to ensure customers grow with Later over time.</p> <h2><strong>What you'll be doing:</strong></h2> <h3><strong>Strategy</strong></h3> <ul> <li>Build and own <strong>Mutual Success Plans</strong> for all assigned customers, aligning their business objectives to measurable outcomes delivered through Later.<br><br></li> <li>Identify and proactively pursue <strong>expansion opportunities</strong> across products and services within your book of business.<br><br></li> <li>Develop and maintain <strong>account maps</strong> that identify key stakeholders, decision-makers, influencers, and succession risks.<br><br></li> <li>Bring a strategic, commerciall