USA Representative, Bankruptcy

USA Representative, Bankruptcy

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Representative, Bankruptcy is responsible for the handling all Bankruptcy accounts from inception to completion and for following federal, state and district guidelines as well as policies & procedures.

• Reviews and validates court documents, account data, and referrals to local counsel.

• Performs timely Bankruptcy functional servicing.

• Monitors court dockets for changes within the bankruptcy case.

• Reviews trustee websites for compliance with the bankruptcy plan.

• Refers litigation request to SC litigation team to submit accounts to outside counsel.

• Services Inbound calls via Intercept/Overflowing accordance w/ Quality Assurance (QA) requirements.

• Documents all account activity in the system of record.

• Ensures compliance with policies and procedures with the Fair Debt Collection Practices Act and Bankruptcy Code.

• Escalates risk issues identified to manager.

• Prepares Proof of Claim documentation for next level review and redacts servicing documents, including titles and contracts.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• H.S. Diploma: - Required.

• Bachelor's Degree or equivalent work experience: Business, Finance, or equivalent field. - Preferred.

• 2+ Years Bankruptcy, Collections or equivalent experience. - Required

• Ability to maintain confidentiality at all times.

• Ability to initiate collections process and communicate in an assertive, compassionate, respectful, and successful manner.

• Strong verbal and written communication skills.

• Must have a basic working knowledge of regulations and collection policies and procedures.

• Proficient organizational and time management skills.

• Ability to understand collection laws.

• Computer proficiency, including Microsoft Word skills and Excel, Internet, familiarity with collections software and programs.

• Strong customer service skills.

• Ability to maintain poise under pressure.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$38,250.00 USD

Maximum:

$59,000.00 USD

 

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

 

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