Patient Account Representative / Admin Associate
The University of Texas at AustinAbout the role
Job Posting Title:
Patient Account Representative / Admin Associate----
Hiring Department:
Health & Well-being----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Non-Exempt----
Earliest Start Date:
Jul 07, 2025----
Position Duration:
Expected to Continue----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.
Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.
Counseling and Mental Health Center (CMHC) is an accredited on-campus mental health facility dedicated to supporting the well-being of UT Austin students. CMHC offers a range of services, including assessment and referral, group and individual counseling, psychiatry and well-being services.
University Health Services (UHS) is an accredited on-campus medical facility dedicated to addressing the diverse healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.
The Longhorn Wellness Center (LWC) is the health promotion unit servicing University Health Services and Counseling and Mental Health Center. Staff focuses on educating students about priority college health issues by hosting workshops and events, creating new tools, and collaborating with the campus community to enhance overall well-being.
The University of Texas at Austin offers a competitive benefits package that includes but not limited to:
100% employer-paid basic medical coverage
Retirement contributions
Paid vacation and sick time
Paid holidays
Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.
Billing and Insurance office is open Monday through Friday from 8am to 5pm, excluding holidays. Position is currently working in a hybrid model - both on and off site based on business need.
Purpose
Assists patients and performs office duties involving health insurance issues, payments, and billing questions. Perform insurance eligibility verification. Provide advanced support to the Billing office by fielding complex inquiries related to insurance billing and patient out-of-pocket expenses.
Responsibilities
Serve as the department’s primary Patient Account Representative with a vast knowledge and application of all aspects of University Health Services (UHS) eligibility, insurance verification, and billing inquiries:
Serve as first line contact for all Billing department phone calls, emails, secure messages, departmental mailboxes, and contact forms.
Data entry of patient insurance information to include identifying HMO, EPO, and out of network insurance plans.
Processes Service Extension Fee applications and verifies students’ eligibility to access Healthyhorns services.
Fields general inquiries for charges, payment and/or refunds generated from UHS including understanding our clinic fee schedule.
Assigns charges for Inter-Departmental Transactions as necessary.
Processes requests for students who wish to not use their insurance due to privacy concerns.
Posts patient payments made via credit/debit to our Electronic Medical Records (EMR) system and/or issuing appropriate credits/charges to a student’s bursar account.
Serves as departmental contact for Summer/Special Programs.
On site management of received mail and administrative support.
Performs Insurance Verification
Utilizes our Clearinghouse, EMR system, and/or other third-party verification websites/provider services to verify patients have valid insurance coverage on the date of their appointment and follows up to correct any demographic errors or obtain updated information.
Reviews daily departmental schedules to request insurance information for students who have not yet provided it.
Serves as backup Benefit Ve
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