Jobs and Careers

Housing Operations & Communications Manager

Universities of Wisconsin

Housing Community Center-2090, United States, United Statesfull_timeVerifiedPosted 9 Jun 2026

💰 $67,000/yr($62,000/yr – $67,000/yr)

About the role

Current Employees and Students: If you are currently employed or enrolled as a student at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:

Housing Operations & Communications Manager

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Administrative Manager

Job Duties:

The Housing Operations & Communications Manager is a dynamic leadership opportunity to shape an inclusive, student-centered residential experience that advances UW–Green Bay’s mission to provide high-quality, accessible education and foster meaningful community connections. Reporting to the Executive Director of Housing & Residential Education, this role leads both operational excellence and strategic outreach—supporting over 2,200 students during the academic year and 2,000 summer guests—while serving as a visible, collaborative partner across campus. The position champions initiatives that strengthen student success, build community, and expand access, aligning with institutional priorities and embodying UW–Green Bay’s commitment to advance fearlessly, empower success, and build community. Through engagement with prospective students and families, campus partners, and divisional initiatives, this role plays a key part in telling the housing story and elevating the student experience.

This position oversees critical housing operations, including contracts, occupancy management, billing, and a 24/7 service desk, while providing leadership and supervision to full-time and student staff. The manager ensures effective response to operational challenges and nonroutine situations, maintains best practices in housing assignments, safety and security, ADA compliance, and strategic communications, and supports facility-related efforts that impact student living environments. Grounded in UW–Green Bay’s core values—provision access, express gratitude, and a shared belief that together, we rise—this role creates a supportive and responsive residential community where students can thrive, belong, and succeed.

Key Job Responsibilities:

Directs and implements the strategic unit initiatives or student programs, specific to therecruitment and retention of students to campus housing. Responsible for ensuring all housingrooms and facility spaces are prepared for student use. Creates and oversee all communicationto students regarding housing operations information, housing processes, facilities that impactstudent buildings, or concerns. Creates, manages, and presents information about campushousing at University events. Ensures buildings are maintained by touring the commonareas/public spaces, tracking and identifying needed repairs, and communicating with buildingmanagers and department administrators. Works with the Executive Director and facilities staffto oversee and manage student ADA requests. Responsible for ensuring and documenting ADAcompliance within assigned rooms, and meeting with students.

Develops, implements, and evaluates resident housing operating policies, procedures, andprograms to promote an inclusive and safe community. Oversees door management systems andaccess control for all students and staff in housing, including staff training and day-to-daymanagement of physical keys and cards. Assists staff in responding to situations related to dooraccess or other housing facilities access concerns and creates strategic plan and communicationto students and university facilities staff. Manages housing IT inventory, represents housing in ITproject development, and assesses IT systems/software/equipment annually. Creates strategicplan for IT system improvements and provides recommendations related to IT system usage bystudents and staff. Oversees and coordinates room cleaning/room turnover process. Ensurescorrect information for facilities and custodial staff needs is provided daily.

Triages and responds to emergency situations according to established policies and procedures in partnership with emergency personnel and law enforcement if necessary. Serves as liaison for Housing and Residential Education with University Police, Emergency Management, and University Health and Safety regarding reporting, follow up.

Has supervisory authority, including hiring, transferring, suspending, promoting, managingconduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hoursworked of at least 2.0 FTE or equivalent employees. Specifically, the Occupancy & ContractCoordinator and Administrative Assistant. Oversees and manages tasks of these employees.