Behavioral Health Technician - Greenbrook Mental Wellness Centers - Fairview Heights

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.

Transform Lives: Join Greenbrook Mental Wellness Centers as an entry-level Patient-Centered Technician in Fairview Heights, Illinois!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday–Friday, with 8‑hour shifts scheduled between 7:00 a.m. and 7:00 p.m. This role requires consistent availability during that window, though exact shift times may vary.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Pay range starting at $21-23/hour (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Location: This position primarily covers the Fairview Heights center but the ability to travel to any of the area centers on short notice to provide essential coverage is mandatory. Reliable transportation is required.

Your Role:

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Understand and assist with insurance and billing processes as needed.

What We're Looking For:

• Minimum Qualifications: High School Diploma, Associate’s Degree, or equivalent clinical certification, combined with substantial work experience—ideally in patient-facing or customer service roles. A stable and consistent work history is required.
• Preferred Qualifications: Bachelor's degree in psychology or any human services related major; AND at least one combined year of work or internship experience, required. Preference for healthcare or behavioral health experience.
• Technical & Clinical Skills: Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD preferred). Strong communication skills (both verbal and written) required. Strong grasp appropriate patient/provider boundaries required. Knowledge of insurance payers and medical necessity guidelines (a plus).
• Physical & Other Requirements: Ability to stand for extended periods. Basic Life Support (BLS) certification (provided). Reliable personal transportation to travel between centers is required.

Our Ideal Team Member:

• Proactive Collaborator: You take ownership, are flexible, find solutions, and communicate confidently with physicians.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic, and offer professional feedback.
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