Enterprise Applications Owner

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose. 

Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered.

Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.

Choose to grow on your terms: Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey.

No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire.

 

About the role

Appfire is seeking to hire an Enterprise Applications Owner to make an impact at the enterprise level by helping us design, implement, and advance the service management capabilities within the IT Operations Department. This role will manage the product evolution of a centralized service management system used internally by Appfire employees. This system is critical to Appfire’s continued growth and the maturing of the service management processes within our company.

This role requires you to work remotely from East Coast (U.S.) time zone to align with global team time zones.

Your everyday tasks will include:

• Serves as a key liaison between IT Operations and several organizational functional areas.
• Performs the business relationship management function by coordinating with business leaders from multiple functional areas to manage the intake and prioritization of product requests.
• Develop and maintain the product’s vision and strategic direction, considering Appfire’s rapid growth and customer feedback to produce a valuable, usable, and feasible product.
• Prioritize customer needs, decisions, and tasks via a coherent and public product roadmap.
• Develop written business and technical documents based on customer interviews.
• Market the product to current and potential customers to ensure they get maximum value from it.
• Manage the product development process, release process, and cross-functional dependencies needed to launch new features and functionality.
• Defines agile project scope as well as the management of the product backlog, including sequencing the work based on business value and/or ROI.
• Works with the IT Operations team to align the vision for the Atlassian products and incorporate the feedback from the IT support staff into the product’s backlog or roadmap.
• Coordinate activities performed by both the team members and all relevant stakeholders.
• Develop documented procedures and best practices.
• Produce a steady delivery cadence of enhancements.
• Define and track success metrics.

Skills and experience you'll need to succeed:

• Minimum of 6 years of related experience with a Bachelor’s degree; or 10 years and a Master’s degree; or equivalent experience.
• Extensive and up-to-date deep knowledge of the capabilities and best practices of the Atlassian core products Jira, Jira Service Management, and Confluence.
• Knowledge of Trello, Jira Product Discovery, Jira Align, and Rovo is a definite plus.
• Demonstrable experience in leveraging Jira Service Management knowledge to educate internal departments and teams to make decisions on future enhancements and updates to add business value.
• 3+ years’ experience serving in a Product Owner or Product Management role.
• Strong relationship management skills, including negotiation, conflict resolution, and working with others toward a shared goal.
• Knowledge and understanding of Agile best practices.
• Excellent communication and analysis skills, including the ability to interview customers to understand what they need and translate that into technical requirements.
• The ability to work in a fast-paced startup-like environment.
• Self-Starter attitude with strong, structured, and creative approaches to problem-solving.
• Strong pro