Director, Data Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Client Services Data & AI team strives to create an open, trusting data culture where the cost of curiosity – the number of steps, amount of time, and complexity of effort needed to use operational data to derive insights – is as low as possible.  We govern Client Services’ operational data and metrics, create easily usable dashboards and data sources, build AI and ML models, and analyze data to share insights.

We are a part of the Client Services Global Business Operations function and work with all levels of stakeholders, from the C-Suite to customer-facing colleagues who rely on our assets to incorporate data into their daily responsibilities.

The Director of Data Solutions will lead a team responsible for ensuring our data capabilities meet internal clients’ requirements, are easily accessible, and adhere to internal governance standards intended to make Client Services’ data easier to use, more stable, and more secure for our internal customers.  This role is focused on maximizing the value of Client Services’ data investments.  The team is responsible for the policies, processes, and tools that will allow business and data experts across Client Services to use data better.

Responsibilities

• Lead and develop a team of solution managers, governance analysts, and user success professionals within the Client Services (CS) Data & AI team
• Utilize Agile practices to create and maintain a BI Governance program for Client Services including, but not limited to:

  • Measuring and monitoring usage of our tools and assets

  • Certifying a Single Version of the Truth for CS-wide metrics

  • Enhancing the performance, usability, and security of our platforms

  • Identifying business-user created BI content that is a candidate for expansion

• Design and lead our Agile Solution Management practice, which focuses on delivering viable large-scale solutions to our internal customers
• Ensure users from across Client Services can easily access, understand, and use appropriate data
• Act as a Data Steward and liaison to the Chief Data Office, ensuring a seamless integration between Visa’s enterprise-wide capabilities and Client Services’ last-mile BI solutions
• Partner with our Engineering team to ensure all data assets meet our standards for certification and ease of use
• Maintain the team’s Tableau Server platform in a manner that is easy to navigate and use while maintaining appropriate levels of security
• Serve as a domain expert, providing mentorship which helps team members grow their skills and careers in data
• Communicate openly with stakeholders to ensure your deliverables meet business needs
• Be a thought leader who grows the data culture of Visa’s Client Services function

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor’s or advanced degree in a STEM field
• Robust understanding of corporate data applications such as CRM (e.g., MSFT Dynamics, Salesforce), BI platforms (e.g., Tableau, QlikView, PowerBI), and basic engineering and coding for small and big data (e.g., SQL, Hive, Spark)
• Demonstrated experience managing BI platforms such as Tableau Server
• Superior analytical, data visualization, and problem-solving skills
• Excellent written, oral, and presentation skills, including the ability to synthesize complex and technical information into cl