IT Field Service Technician

Title:

IT Field Service Technician

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

• Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.

• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.

• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

Key Responsibilities:

• Provides expert and second tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs, and systems.
• Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
• Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provides training to customers.
• Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce re-occurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
• Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Provides consultative assistance during off hours as needed.
• Setting up workstations.
• Installing scanners, printers, computer systems and associated hardware.
• Integrate hardware into new and existing facility and equipment racks at data center.
• Installation of servers, network hardware and related components to manufacturer and customer specifications.
• Route and neatly dress system cables (fiber and copper) in under floor and overhead cable trays.
• Read and interpret engineering drawings and Work Orders.
• Experience or familiarity of Intelligence Community designated systems.
• Willingness to work outside of normal work hours.
• Willingness and ability to lift and carry 50 pounds or greater.
• Must be able to work in confined spaces.
• Ability and willingness to travel 50% or more to CONUS and OCONUS Government Facilities.
• General comprehension of components/subcomponents of data center infrastructure including routers, switches, load balancers, and firewalls.
• Familiarity with power source needed for each hardware device and being able to identify available power outlets as well as correct power cordage.

Work Environment:

• Location: Landover MD [On-site]
• Travel Requirements: Medium 50-70% Travel
• Working Hours: Standard 40 hour per week

Qualifications :

Required:

• Clearance: Top Secret with SCI
• Current US Passport.
• At least one (1) year of experience with installation, maintenance of IT computers, printers, scanners, VTC equipment, routers, and crypto devices, etc.
• Bachelor's degree and two (2+) years of relevant experience; master’s degree and no years of experience; High School Diploma/GED and eight (8+) years of relevant experience.

Desired:

• Tech control experience working with circuits.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a Data Center environment.

Basic Compensation:

$80,000 to $85,000

This range is for the Maryland area only

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

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