ScienceLogic Support Engineer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

Accenture Federal Services is seeking an infrastructure monitoring and AIOps cloud engineer with expertise using ScienceLogic SL1. The candidate will support our federal clients in their cloud operations to enhance, optimize, and maintain their application monitoring capabilities. The cloud administrator must have expertise with Cloud Service Providers (CSPs) Microsoft Azure and/or Amazon Web Services (AWS). This is a fully remote opportunity. 
 
You Are:

ScienceLogic Engineer

• Provide operations, maintenance, and end-to-end infrastructure support for ScienceLogic environments
• Setup, configuration, operations, and maintenance of ScienceLogic for new or existing systems and applications hosted in the VA Enterprise Cloud (VAEC)
• Continuous configuration and tuning of VAEC Operational Tools (VAECOT) to proactively monitor the VAEC environments and CSP services to ensure all VAEC SLAs are met or exceeded, and performance and costs are optimized
• Assist with integration of SL1 with existing enterprise applications like Service Now and JIRA Workflow Manager
• Help to develop KPI's and operations dashboards
• Create customized SL1 user and admin guides for the VA
• Train end users on SL1 features
• Help explain to app teams the findings/optimizations reported by SL1
• Assist with SL1 infrastructure planning for future usage
• Must be available on-call for 24x7 operations of the SL1 production platform inside the VAEC (Overtime would only be 3-4 times per year)

Here's what you need:

• Candidate background eligibility requirements are United States citizen or be a Permanent Resident and have lived in the United States for at least 3 years, clean criminal background and able to obtain a Public Trust (High-Risk) Position
• Minimum of six (6) years setting up, configuring and using AWS cloud operational tools to ensure service level agreements and performance targets are met, and continued compliance with policies, standards and guidelines.
• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline OR AWS/Azure Certification (AWS Professional / Specialty Cert. OR Azure Expert / Advanced Cert.). 
• Two or more years working with application monitoring systems (ScienceLogic), AIOps monitoring solutions, and security and compliance solutions
• Must have experience implementing shared services and migrating. systems/applications; and managing and operating systems/applications in an enterprise cloud computing environment.
• Subject matter expertise with Microsoft Azure or Amazon AWS.

The extras:  

• Previous Federal Government experience
• Active or prior clearance for at least a Public Trust (High-Risk) position
• Ability to create deliverable quality technical documents and how-to guides and other deliverables
• Experience with Change Management and Configuration Management practices, and leveraging the tools you are responsible for, work with and in support Operational Control (OC) and DevSecOps change and configuration management requirements
• One or more Microsoft or Amazon cloud certifications
• Experience assisting with security assessments
• Experience with Agile or DevOps frameworks
• Experience with network and/or systems administration in Linux/Unix and/or Windows environments
• Experience with at least one configuration technology such as: CloudFormation, Terraform, Chef, Puppet, Ansible, etc.
• Troubleshooting & analytical skills, to include leveraging tools or root cause analysis
• Strong understanding of application technologies and frameworks like Java, .NET, n-tiered apps, client-server apps, databases, etc.
• Strong attention to detail with a keen analytical mind that sees beyond just what is in front of them
• 2 years of experience building, managing, and deploying ScienceLogic solutions within Cloud and Hybrid (on-premise) environments