Global Store Performance Specialist - Appartenente alle categorie protette (L. 68/99)

<p><strong>Amplifon</strong> is an <strong>Italian multinational company</strong> and the global leader in hearing care solutions and services. With over <strong>20,000 professionals</strong> and a network of <strong>9,500 points of sale</strong> in <strong>26 countries</strong>, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "<strong>Top Employer 2024</strong>" in Europe, the United States, and New Zealand by the Top Employers Institute and as <strong>Global “Leading Employer”</strong> 2024 for all 26 countries where we operate.</p> <p>For our <strong>Corporate HQ in Milan</strong>, we are currently looking for a <strong>Global Store Performance Specialist </strong>to join our Symphony project team. You will be responsible for the implementation of the Omnichannel Transformation program to design &amp; implement worldwide the state of the art platform to steer the business in Amplifon Store and Contact Center, acting as the key point of contact between Corporate and the countries.</p> <p><strong>You will be in charge of:</strong></p> <ul> <li>Lead the design phase of the Omnichannel platform by working closely with Retail, Data, Marketing and CRM teams to implement and monitor Global store performance initiatives in various countries.</li> <li>Collaborate with IT solution designer team of the Omnichannel platform to define best solution in terms of UX/CX; </li> <li>Monitor and report on the performance of stores post-implementation of the Omnichannel platform, ensuring continuous improvement and optimization.</li> <li>Analyse store performance data using Power BI and other analytical tools to provide insights and recommendations on sales metrics, customer feedback, and operational KPIs.</li> <li>Create and maintain reporting tools and dashboards that provide key performance indicators to store managers and leadership.</li> <li>Oversee the build and test phase, coordinating with IT team and conducting user acceptance testing to ensure the solution meets all functional requirements;</li> <li>Facilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition;</li> <li>Provide training and support to local trainers and audiologists, leveraging resources  to enhance usage of the new platform.</li> </ul> <p><strong>You are the right person if you have:</strong></p> <ul> <li>Master’s degree in Economics, Business Administration, Management Engineering, or similar</li> <li>2 to 3 years of experience in store performance, preferably in retail;</li> <li>Strong analytical and problem-solving skills and attention to detail, with the ability to interpret data and provide actionable insights;</li> <li>Proficiency in English, both written and spoken;</li> <li>Proficiency with MS Office Suite (Excel, Power Point, Word, Outlook);</li> <li>Good knowledge of CRM systems, preferably Salesforce or other relevant software tools.</li> <li>Experience with data analysis tools such as Power BI;</li> <li>Excellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams.</li> </ul> <p><strong>What else?</strong></p> <p>Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybrid working policy, allowing employees to work <strong>9 days/month remotely</strong>.</p> <p>Employees have access to a wealth of <strong>learning resources</strong>, including platforms like LinkedIn Learning and other third-party options tailored for individual development. Additionally, Amplifon's <strong>partnership benefits</strong> provide exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences.</p> <p>Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.</p> <p><span><strong>Per questa posizione si considerano candidati iscritti negli elenchi del Collocamento Obbligatorio ai sensi della Legge 68/99.</strong></span></p>