Senior Associate - Portfolio Management

This role sits within the TLS Global Customer Experience (GCX) Strategic Initiatives team and supports end-to-end portfolio planning, execution, and tracking. The Analyst plays a key role in enabling effective Product Portfolio Management through coordination, reporting, and data-driven insights across cross-functional teams.

• Support the Enterprise Lean Portfolio Management (LPM) process, including capability definition and annual planning activities
• Track and report on BID/Epic and Capability progress in partnership with Product, PD&I, and TPM teams (across internal and external demand)
• Develop and maintain GCX Product Portfolio roadmaps, ensuring alignment to strategic priorities and delivery timelines
• Design and deliver ad hoc reporting to enhance portfolio visibility and decision-making (e.g., product team views, budget burn tracking)
• Contribute to the development of SLT Portfolio Update materials, ensuring clear and accurate executive reporting
• Maintain data integrity and accuracy within Rally, with oversight at Epic and Capability levels
• Support and coordinate GCX Learning Strategy initiatives, including Agile, Mural, and Rally training programs
• Coordinate PI Planning and Post-PI Planning activities across Product and PD&I teams

• Proficiency in Airtable (or similar data/portfolio management tools)
• Experience in portfolio, product, or program management within a cross-functional environment
• Strong technical acumen, with the ability and curiosity to understand systems, platforms, and capabilities

• Strong problem-solving and analytical skills, with a focus on delivering actionable insights

   

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.