Senior Data Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:

The SRE Delivery Analytics team supports informed decision making by efficiently providing SRE management and other key stakeholders with timely, high-quality, curated analyses, reports, metrics, and related services

What you get to do in this role:

• Design, develop, and maintain the reports, analyses, metrics, and related resources needed to support and continually improve ServiceNow's SRE
• Work with disparate, often complex, data sets to perform analyses and communicate findings and recommendations to the SRE leadership team
• Identify, develop, and deploy metrics to support operations and drive continuous improvement initiatives
• Champion the adoption of data analytics as a key component of process, technology, and resource management
• Play a keep role in the development and ongoing improvement of the SRE Data Analytics program

Qualifications

To be successful in this role you have:

• Demonstrated expertise in Excel
• Demonstrated expertise in Power BI or Tableau
• Demonstrated expertise in SQL and databases
• Demonstrated expertise in scripting and/or programming—particularly Python
• Demonstrated experience in a Unix/Linux environment
• A solid understanding of IP networks
• Solid critical thinking and mathematical skills—including a fundamental understanding of statistics
• Solid written and verbal communication skills, with emphasis on presenting complex data in an intuitive format
• Significant NOC or SRE experience a plus
• Significant continuous improvement program experience a plus
• ServiceNow development or system administration experience a plus
• Expertise in ServiceNow reporting, dashboarding, and Performance Analytics a plus

Basic Qualifications:

• A bachelor's degree in computer science, information systems, or equivalent experience
• At least five years of experience in BI or Data Analytics—preferably in a cloud, SaaS, or PaaS company
   

For positions in California (outside of the Bay Area), we offer a base pay of $84,870 - $140,130, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

MR23

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual o