HR Specialist - Employee Services, Europe

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

HR Specialist - Employee Services, Europe

ROLE OVERVIEW:

Reporting to the HR Service Center Manager, Europe, the HR Specialist, will be responsible for providing resolution to employee queries and HR administration in the areas of query management, job changes, offboarding and leaves of absence.  Will execute within defined processes to ensure accuracy, consistency and compliant administration.

Main Duties include:

• Interact and serve as the primary contact to provide excellent customer service to ensure the accurate and timely resolution of all inquiries for assistance through multiple channels (MyHR (ServiceNow portal) within the specified service level agreement.

• Utilize web-based case management and knowledge base for research and case documentation within specified guidelines to ensure accurate and compliant responses.

• Review and escalate cases through designated channels for follow up, resolution and ticket closure.

• Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics. 

• Diagnose and escalate issues of high priority.

• Provide administration processing in the areas of job changes, off-boarding, leave of absence and general HR support.

• Specific administration tasks to include but not limited to employment contracts, reference and background checking, all leaves of absence, resignation and acknowledgement references.

Core Behaviors

• Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank.

• Customer Centricity – Build strong customer relationships and deliver customer centric solutions.

• Drive for Results – Hold self and others accountable to consistently achieve meaningful results.

• Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.

• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.

Main Qualification, Skills and Experience include:

Education

• Completion of secondary education required, university degree preferred but not essential.

Experience

• At least 1 year of HR experience in administration of HR, Recruitment, Payroll or Benefits is required;

• Experience in customer service or contact center preferred.

• Strong PC skills, preferred experience working in HR software such as PeopleSoft or Workday.

• Established vocabulary of general HR terminology (recruitment, payroll, benefits).

• Strong verbal and written communication skills.

• Excellent interpersonal skills with and a customer service approach to problem solving.

• Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information.

• Bilingual is a plus, English is essential with preferred languages such as German, or Spanish.

Hybrid/flexible schedule Location Expectations;

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of