Guest Service Agent - Limelight Snowmass

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Job Description

Summary 
The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Front Office Manager.

Job Posting Deadline 
Applications for this position will be accepted until June 22, 2025.

Essential Job Functions/Key Responsibilities
•    Pick up and deliver guests to various local locations as scheduled by the Front Desk
•    Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
•    Know about all daily hotel functions, locations, and times for appropriate guest direction
•    Maintain constant communication with Front Desk for itinerary changes and guest requests
•    Check inside and out of vehicles for cleanliness
•    Clean inside and outside of vehicles when needed
•    Check all essential fluids including oil and brake fluid and check the tire pressure
•    Report any problems with the vehicles to Front Office Manager
•    Follow baggage tagging procedures and ski storage procedures
•    Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
•    Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
•    Fill out vehicle maintenance checklists as directed
•    Report all accidents accurately filling out incident reports immediately
•    Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
•    Other duties as assigned

Qualifications

Education & Experience Requirements
•    Must be over 18 years of age
•    A valid driver’s license is required
•    High School Diploma or high school equivalent preferred
•    One year of guest/ customer service skills preferred

Knowledge, Skills & Abilities
•    Knowledge of hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
•    Knowledge of product or service (example retail product, food & beverage products)
•    Knowledge of company policies and procedures
•    Proficiency in communicating clearly both verbally and in writing to team members and customers
•    Ability to work in collaboration with others to achieve team goals
•    Assist in emergency and security procedures as directed by management
•    Ability to maintain the cleanliness of work area
•    Ability to engage with customers in a positive and helpful manner
•    Ability to always drive safely

Additional Information

Work Environment & Physical Demands 
•    Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend
•    Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Sk