HR & Operations Manager

Job Summary & Objectives

The HR and Operations Manager is responsible for managing all human resources and operational related matters for the Boston office. This includes:

• Serving as the on the ground resource for all HR matters (e.g., recruiting, onboarding and offboarding, performance management, HR compliance),

• Ensuring seamless operations and concierge level services (e.g., conference services, reception, food & beverage services, meeting and event planning), and 

• Supervising all legal assistants (secretaries).

The HR and Operations Manager partners closely with the Human Resources, Real Estate & Workplace Strategy, and Legal Talent departments. The HR and Operations Manager will report to the Director of Administration (Boston).

Essential Job Duties & Responsibilities

Human Resources:

• Partner with the Director of Administration and Firmwide HR in the implementation and standardization of Firm policies and procedures and general HR operations of the Boston office.

• Serve as the day-to-day resource for HR related needs, providing guidance on HR policies and information on programs, services and best practices.

• Under the direction of the Director of Administration and New York HR Team, assist with the resolution of employee relations issues which may include conducting effective, thorough and objective employee investigations.

• Partner with the Talent Acquisition Team in managing staffing needs and the recruitment of professional staff, paralegals and staff attorneys.

• Manage on- and off-boarding and new hire orientation for all staff.

• Responsible for all Workday related transactions for former, current and newly hired employees; oversee changes and work closely with payroll and Workday Support Group to communicate changes in personnel information.

• Responsible for processing unemployment claims, garnishments and other forms as needed; creating and maintaining all Boston Personnel files; managing annual office programs (e.g. Flu Shots, Staff Appreciation Week, Holiday Party).

• Stay abreast of MA employment laws and ensure legal compliance while making sure all necessary parties are notified and law posting requirements are followed.

Operations

• Oversee daily operations of the Boston office to ensure smooth and efficient functioning.

• Maintain the physical office space, including overseeing maintenance, security, equipment, and health & safety matters; coordinating with the Director of Administration on real estate and space planning initiatives.

• Ensure in compliance with all local, state, and federal regulations, as well as Firm policies and procedures.

• Point person for all office meeting and events; this includes conference room preparation, room set-up / food & beverage services / maintenance, guest arrival and experience.

Legal Assistant (Secretarial) Management:

• Supervise and train staff, confirming on-time arrival, lunch break adherence, workload, attire and other professional behavior and overall compliance with the Firm’s administrative policies.

• Manage legal assistant desk coverage to ensure adequate staffing during regular work hours and for overtime needs.

• Assign back-up coverage when legal assistants are out of the office, determining level of coverage needed.

• Interact with attorneys on a regular basis to ensure that they have effective and efficient support.

• Directly manage the performance review process for legal assistants, including proposing annual increases.

Education

Required

• Bachelor’s degree or equivalent years of experience required

Preferred

• Bachelor’s degree in Human Resources, Business or related field

• Certification in HR (PHR, SPHR, SHRM-CP, SHRM-SCP)

Skills and Experience

REQUIRED

• 5+ years of experience in a professional services environment, preferably a law firm

• 4 to 6 years of human resources, operations and managerial experience

• Excellent written and verbal communication skills

• Demonstrated experience in direct people management and employee relations, as well as knowledge of the principles, practices and procedures of HR management and employment law

• Ability to use tact and discretion and maintain utmost confidentiality of personnel information at all times

• Strong collaborative leadership and manag