Technical Product Support Analyst

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Affordable Care Act Management solutions Technical Product Support Analyst is responsible for supporting instances of the Affordable Care Act (ACA) product.  A support analyst is available to the clients to solve issues with the ACA products and is also responsible for monitoring for ongoing data issues. A product support analyst has a deep understanding of the ACA products as well as a broad understanding of the ACA regulations.

This is a hybrid position located in St. Louis, MO and pays $27 per hour.

What you'll do

• Maintain daily customer account operations including inbound requests via phone and email

• Proactively monitor client instances for stale data warnings and data validation errors 

• Accurately document support cases and client interactions

• Work with and, when necessary, route cases to internal teams (Data Load, WSS, CAA, and Tax Forms)

• Work closely with Sales, Billing, Operations, and Technology to ensure an exceptional customer experience

What experience you'll need

• Bachelors or Associates degree or 1-3 years of related industry experience

What could set you apart

• Experience with benefits management and/or the Affordable Care Act

• Excel skills to include: VLOOKUP 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-St. Louis-Rider Trail

CAN-Thunder-Bay

Function:

Function - Fulfillment / Operations

Schedule:

Full time