Senior Technical Program Manager, Salesforce for Sales & Business Development

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• 80 million projects started on Thumbtack
• 10 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Technical Program Management Team

Technical Program Management partners with all areas of the business and development teams to drive our portfolio of technical projects and programs from request through implementation and ongoing lifecycle management.  It’s our mission to help all of Thumbtack get more done through technology and cross-functional coordination while optimizing value.

About the Role

As a Sr. Technical Program Manager of Salesforce for Sales & Business Development, you are a critical partner and subject matter expert for all teams within the Go to Market organization (Sales, Sales Operations, and Business Development).  You will work closely with these teams and their leaders to design, implement, and refine business tools and processes, and to provide close support to ensure business continuity, give critical insight, and improve effectiveness.

Responsibilities

• Discover business needs and strategic opportunities through thoughtful analysis and close collaboration with Sales and Business Development leaders, functional teams, development teams, and outside sources
• Partner with Sales, Business Development teams and tech leads to define comprehensive requirements, design viable, scalable, future-proof solutions, and translate them into actionable project plans and tasks
• Utilize agile project management framework and techniques to plan, document, and manage initiatives from conception through delivery and closure including driving quarterly and annual planning
• Work with partners across all levels to facilitate and influence prioritization using data, research, past experience, and cross-team relationships
• Keep cross-functional stakeholders, contributors, executives, and other interested parties engaged, aligned, and up-to-date on relevant details; escalate issues when necessary
• Work closely with application administrators and developers to deliver prioritized solutions while keeping cross-functional stakeholders, contributors, and other interested parties engaged and up-to-date on project status and relevant details

What you'll need 

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Bachelor’s degree or 5+ years of relevant experience
• Expert in utilizing agile project management, prioritization methodologies, and the software project lifecycle (design, build, test, release, feedback) to support projects for Sales or other go-to-market teams while meeting time, budget, and scope constraints
• Experience and expertise in managing technical projects related to the following:
  • Salesforce (particularly Sales Cloud & related native features)
  • Customer Engagement channels (telephony, SMS, chat)
  • SaaS/cloud-based technologies and integrations (particularly related to Sales)
• Excellent analytical and problem-solving skills; able to make thoughtful proposals, provide root cause analysis, and demonstrate results through testing and metrics
• Track record of creative, design-thinking that translates into solutions optimized for both business outcomes and user experience
• Ability to manage and prioritize many competing requests and effectively set stakeholder expectations
• Outstanding communication, collaboration, and interpersonal skills

Bonus points if you have

• Salesforce c