Network Technician

Description

• Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation.
• Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
• Support other network personnel as required with the installation/modification of network infrastructure and components.
• Support during off-hours and weekends may be required for maintenance windows and break/fix.
• Monitors, controls, and isolates problems in a data communications network. Monitors all network activity.
• Activates / deactivates network lines according to established schedules. 
• May perform first- and/or second-level problem determination first level is help desk. Interfaces with users and/or network vendors.
• Sets up and tests a variety of systems and hardware components prior to field deployment. Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be   returned to the vendor for repair. Performs standard repairs and tests of   components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done. 
• Ensure compliance with standard IT security rules and regulations.

Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including:
  • Logically configure network switches and tools / testing devices.
  • Complete patching of circuits into switches.
  • Perform network closet clean-up, switch port optimization, and survey work as needed.
  • Operate network test equipment (layer 1-3).
  • Monitor and take appropriate action from network alerts generated from management tools.

• Administer ITSM / Service Now network ticket queue. Respond, update, and close Remedy Incident tickets (break/fix and service requests).
• Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.
• Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
• Administer network asset tool to help assist in data integrity.
• Administer network drawings and documentation tools.
• Support after-hour network change control maintenance windows as needed.
• Assist with other network personnel to maintain well organized network equipment storage areas.
• Assist with network equipment RMA activities as needed.
• Update and maintain AutoCAD and Visio drawings.

Requirements

Three to five years of experience as a Network Technician.

Must have network engineering experience.

Desired Certifications

CCNA