NYC Location Coordinator & Customer Advocacy Agent

At Youth Athletes United [YAU] & Super Soccer Stars, we’ve set out to deliver top-notch programming and services for youth sports, beginning with their very first sports adventure. Our mission is to ensure that every child feels like an athlete. By doing so, we aim to foster healthy habits from a young age, instill important life skills, and boost overall youth participation in physical activities.

The History:

Super Soccer Stars has been in the youth soccer business for over 22 years and has been recognized as the largest operating program in the US.

The Position:

Super Soccer Stars is seeking to invite a full-time Class Location Attendant/Customer Service Advocate to become part of our strong, tight-knit team. We are in search of an individual who possesses a genuine passion for working with children, engaging in athletics, multi-tasking, and contributing to the community. In the role of Class Location Attendant/Customer Service Advocate, you will facilitate check-in of class participants and caregivers, maintain facility standards, provide exemplary customer advocacy via phone, email, and text systems, and also facilitate communication with operations team. Entry-level position with vast opportunity to grow into more senior positions.

Day-to-day:

As the Class Location Attendant/Customer Service Advocate, you will perform several administrative support and customer service tasks to ensure the efficient operation of the location environment.

This may include (not limited to):

• Greeting customers with a warm, friendly attitude upon arrival.
• Ensuring front desk security and completion of office opening and closing procedures.
• Overseeing welcome area including, upkeep of the front desk and promotional material.
• Daily checks to ensure that the facilities are properly maintained and restocked accordingly
• Escalating any issues or concerns to the Operations Team.

Administrative Duties:

• Marketing support; distribution of flyers, promotional outreach for Super Soccer Stars programs/events.
• Assist with class management for open enrollment & camp programming such as class creation, enrollment, withdrawing/transferring classes, internal team communication (slack, zoom, salesforce, monday.com), and parent communication.
• Maintain flawless communication with customers and prospective customers in person, on the phone, through text, and via email to foster relationships with clients, children, and partners to ensure positive customer service.

Customer Service:

• Answer in-person and remote customer questions; relay program information; facilitate schedule changes and updates; offer guidance for program options and solutions.
• Act as a customer liaison and collect feedback on program to communicate with management team.
• Handle issues swiftly with Super Soccer Stars standards and maximize customer experience satisfaction.

Schedule/Location:

• 5 days/week, Approx. 30-40 hours
• Sunday-Thursday (hours may change based on seasonal needs)
• New York City Office locations on the Upper West Side/Upper East Side

Requirements

• Must be able to commute to our office location in Manhattan.
• High school diploma or equivalent.

• Proven customer service experience.
• Strong communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.
• Ability to work independently and proactively on projects and responsibilities.
• Organizational skills and the ability to work efficiently in a fast-paced environment.
  

Preferred Education and Experience:

• Experience with children, background in fitness a plus (athletics, sports, etc.).
• Associate's Degree/Bachelor's Degree a plus.
• AED/CPR certification.
  

Benefits

• Pay: $18 - $20 hourly, with commission and bonus opportunities.