Fragrance and Beauty Business Manager, Bloomingdale's NYC

Business Manager, Bloomingdale's NYC

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.  

About the Role:  
Dynamic, agile & inspirational Leader, able to coach, develop and lead a team to deliver exceptional client service in a complex retail environment. Accountable for creating and executing business objectives while building collaborative partnerships internally and with retail partners. Should possess a teaching as well as a learning mindset for continuous growth.  

What Impact You Can Create at CHANEL:  
 

Business Leadership   

• Partner with Market Director to ensure alignment on all communication related to corporate strategy, company initiatives, and objectives.  
• Work closely with retail partners to align/understand key priorities/events and act as a liaison between the brand and retailer to insure a symbiotic relationship.  
• Ability to analyze reports to identify key business wins and opportunities. Uses analysis as a tool to make business decisions. Possess a strong understanding of market trends.  
• In partnership with leadership team, coach and continuously train team on clienteling tools provided by the retailer to build client retention and loyalty; use metric reporting as a resource to further develop the team.  
• Develop collaborative relationships with New York Flagship counterparts to build a network of mutual learning as well as a support system that can be tapped into regularly.  
• Sets clear expectations for team and holds everyone accountable for achieving business objectives in addition to ultimately taking ownership of overall outcomes. 
• Attend seasonal seminars hosted by Education Executives and corporate meetings. 
• Oversee and delegate operational responsibilities as needed to ensure effectiveness and efficiencies.   
• Active involvement in scheduling, payroll processes, deadlines, and compliance.  
• Partner with Assistant Business manager as needed.  

People and Leadership Development  

• Ensure continued growth and development of all team members with a focus on onboarding, succession planning, and career development. Leads consistent talent review process in partnership with Education Executive and Market Director.  
• Create and drive individual development plans and engage in ongoing coaching and development conversations with all team members.  
• Attract and retain talent by leveraging industry network and internal pipeline to recruit all current and future positions on the team, including freelancers.  
• Foster a positive working environment that encourages diversity, mutual respect, team collaboration, and is free of discrimination and harassment.  
• Play an active role on the sales floor to lead the team by example, coaches’ side-by-side and have exposure to top clientele to build and develop direct relationships and create a welcoming environment.  
• Leverage fluency in product, service, and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience.  
• Facilitate regular team communication sessions and host full-team meetings to ensure seamless communication of promotional activity, upcoming events, performance to goal, corporate initiatives, etc.  
• Proactively identify, address, and resolve employee issues in a professional manner and in accordance with CHANEL standards, policies, and procedures; partner with HR and Market Director as needed. 

Client Experience  

• Recruit and loyalize clients to the brand.  
• Create a culture of service; provide a unique and memorable in-store and after-sales experience to every client, every day and at every point of sale by being the Host of your boutique.  
• Ability to curate, coordinate, execute and recap client-facing events.  
• Ownership of all brand image, hygiene standards, and visual merchandising requirements.  
• ·Addresses and successfully resolves client situations according to CHANEL standards as well as retailer-specific guidelines. Partners with appropriate teams and individuals as needed.  

You are Energized By:  

• Working in a highly collaborative retail environment.  
• Process efficiency and problem solving.  
• Being entrepreneurial and building a business.  
• Having a passion to build long-lasting relationships.  
• Making things beautiful by providing th