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Operations Assistant
BruntWorkUKRemotefull_timeVerifiedPosted 27 Nov 2024
About the role
This is a remote position.
ScheduleMonday-Friday, 11:00AM - 8:00PM Union City, CA Time (2:00 AM to 11:00 AM PHT)
Reports To: Business Manager
About the Role
We’re looking for a focused and efficient Operations Assistant to support growth and expansion! In this role, you will have responsibilities that support daily operations and overall company success. The ideal candidate has exceptional attention to detail, excellent time and project management skills, and previous experience in the construction industry. Candidates who like a variety of tasks but appreciate a routine, value being empowered to work and solve problems independently, and operate with a high standard of excellence will thrive in this role.
About the Company
The company was established in 2013 to deliver fast, reliable, high-quality service at fair prices. Over a decade later, we’re still committed to the vision, allowing our customers to experience better. We provide commercial door, gate, and dock equipment service to the San Francisco Bay Area and Central Valley markets of northern California, with plans for continued expansion. As we continue to grow, we seek exceptional humans to join our team and mission.
Responsibilities
- Provide exceptional service to internal and external stakeholders always
- Monitor and address company communication (phone, email, social platforms)
- Review, accept, and dispatch service requests efficiently and accurately
- Communicate with customers to coordinate service, follow up, and ensure satisfaction
- Communicate with vendors to request pricing, place orders, and follow up
- Perform daily invoicing and quoting processes with a high level of accuracy
- Maintain and improve company systems and processes
- Research and prepare information for internal and external use
- Provide executive assistant support to the CEO and other leaders as requested
- Performing other work-related duties as assigned
Requirements
- Have at least one year of experience supporting operations
- Have exceptional attention to detail and organization skills
- Be able to work efficiently, solve problems, and meet deadlines with minimal supervision
- Possess a great attitude, strong customer orientation, and professional appearance
- Be able to have direct, assertive, and open communication in English; Spanish is a plus
- Proficient in Google Workspace, accounting software, and project management tools
- Be able to act with integrity, professionalism, and confidentiality
Equipment Requirements
- Computer with at least 1.8 GHz processor, 8GB RAM, Windows 11, and webcam
- USB headset with noise cancellation feature
- High-speed internet connection of at least 25 Mbps
- Back up internet connection
- Thoroughly and accurately complete key tasks within established time frames<
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