Supervisor, Warehouse

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBCUniversal is looking for a Warehouse Supervisor to join our Studio Services team in Atlanta, Georgia. We are seeking a creative, self-motivated individual with experience in the Film and Television Rental-House industry. The Warehouse Lead position is a direct leadership role focused on the day-to-day warehouse operations across Set Lighting & Grip and will collaborate with our other Production Services teams including: Transportation, Rental Agents, Production Representatives, Sign Shop, and Billing. This position focuses on the daily organization, logistics, quality assurance, and coaching and mentoring of the warehouse workers of the Assembly Set Lighting and Grip Operation.

We are seeking an industry professional who will be able to provide exceptional customer service, and confidently lead day-to-day Warehouse Operations. The ideal candidate will have industry experience, be able to operate across departments effectively, and have experience working with Set Lighting & Grip assets while driving quality into our inventory systems.

What You’ll Do:

• Directly lead a team of warehouse workers to support daily operations
• Drive standardization and controls in workflow between rental agents, warehouse floor staff and drivers to maximize efficiency and quality of service
• Maintain clean and accurate records of customer check-ins/outs, loss & damage, sub rental receipts and returns, and completed pull lists
• Quality assurance of all packages outbound/inbound, including end-to-end processes for equipment damage and reimbursement.
• Coordinate daily inbound and outbound flow of warehouse dock activity including receiving, shipping, and truck scheduling
• Act as a business operations subject matter expert of RTPro; able to stand in for your team if/when needed to support daily operations
• Actively review condition of lighting equipment assets, making recommendations to the business on disposition
• Generate accurate repair invoices and communicate loss & damage cost to client efficiently and effectively
• Run daily activity confirmation reports and partner with rental agents to complete
• Effectively manage inventory flow to minimize sub rentals and manage expedient sub rental returns, including regional transfer processes
• Monitor inventory to avoid stock-outs, and partner with inventory team to support forecasting needs
• Generate customer quotes/coordinate sub rentals and create pull lists along with rental agents during periods of high-volume production support
• Manage routine maintenance and repair schedules on a variety of equipment from LED fixture firmware updates to inspection of chain hoists
• Provide outstanding customer service to existing and potential clients by being courteous, responsive, and resourceful.
• Make expert substitution recommendations to clients to optimize available inventory.
• Assist accounting department in rectifying invoice and PO discrepancies with Clients and Vendors.
• Support inventory cycle count physical and systemic requirements to maintain compliance; transfers, counts, physical inventory, on-time receiving, posting, and root cause analysis support.

Qualifications

Let’s Talk About You…

• Communicates with ease – You have a way with words; written and verbal. You communicate effectively w