Director Associate, Global Real Estate & Facilities Operations

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Director Associate, Global Real Estate & Facilities Operations, plays a pivotal role in driving operational excellence and strategic program execution across the global real estate and facilities portfolio. This position acts as a key support to the Director of Operations, focusing on PMO governance, global program oversight, operational efficiency initiatives, and communication and engagement. The ideal candidate will be a highly organized, strategic thinker with a strong track record of project management, stakeholder engagement, and process improvement within a global environment.

Responsibilites:

1. Project Management Office (PMO) Governance & Support:

• Establish and Maintain PMO Standards: Develop, implement, and maintain global PMO standards, methodologies, and best practices for real estate and facilities projects.

• Provide PMO Guidance and Support: Offer guidance and support to regional Project Managers (PMs) on project planning, execution, monitoring, and reporting, ensuring adherence to established standards.

• Develop and Manage Project Reporting: Create and manage standardized project reporting templates, dashboards, and metrics to track project progress, risks, and performance.

• Conduct Project Audits and Reviews: Conduct regular project audits and reviews to ensure compliance with PMO standards and identify areas for improvement.

• Facilitate Knowledge Sharing: Foster a culture of knowledge sharing and collaboration among PMs through regular meetings, workshops, and online platforms.

2. Global Program Oversight & Launch:

• Lead Global Program Initiatives: Oversee the planning, execution, and implementation of global real estate and facilities programs and initiatives, ensuring alignment with strategic objectives.

• Develop Program Plans and Timelines: Create comprehensive program plans, timelines, and budgets, and track progress against key milestones.

• Manage Program Risks and Issues: Identify, assess, and mitigate program risks and issues, escalating as necessary to the Director of Operations.

• Coordinate Cross-Functional Teams: Coordinate and collaborate with cross-functional teams, including regional real estate teams, finance, IT, and legal, to ensure successful program delivery.

• Support Global Program Launches: Develop and execute comprehensive launch plans for new global programs, ensuring smooth implementation and adoption.

3. Communication & Engagement Management & Team Leadership:

• Lead and Manage the Communication & Engagement Team:

• Directly manage the team member responsible for developing and executing comprehensive communication plans.

• Provide guidance on best practices for stakeholder engagement, including organizing and facilitating meetings, workshops, and events.

• Ensure the creation of a comprehensive engagement plan, using surveys, focus groups, and direct interactions to gather stakeholder feedback.

• Oversee the analysis of feedback data to inform actionable improvements.

• Implement a process to track engagement measurement progress, ensuring continuous improvement of the engagement plan.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work wit