Position Summary

The Christian and Missionary Alliance (C&MA) is seeking a Director for Member Care This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Assistant Vice President for Alliance Missions and is responsible for overseeing the holistic care of Alliance Missions (AM) international workers (IWs), their families, and teams across all structures and life stages. In the performance of these duties, this position will support the overall mission of the C&MA as described below.

Specific Duties

• Strategic Leadership & Oversight

  • Implement AM’s Member Care Global Strategy across all structures

  • Champion member care with AM leadership, CM leadership, churches, districts, and international workers

  • Provide co-leadership for the Member Care Committee with the AVP

  • Ensure MC representation at major AM events and conferences

  • Oversee the MC webpage and digital resource platforms

• Relationship Building & Advocacy

  • Build strong relationships with AM and CM leaders at all levels

  • Serve as a resource and consultant to leaders regarding member care

  • Communicate regularly with structure leaders to set expectations and collaborate on care strategies

  • Foster trust and reduce stigma around mental health and wellness

• Systems Development & Resource Management

  • Standardize protocols and delivery systems for care

  • Curate, research, and disseminate best practices and resources

  • Maintain a knowledge base aligned with AM’s philosophy of access and choice in care

  • Equip leaders and churches to provide care within their spheres of influence, including training in tools like the CernySmith Assessment

• Team Coordination
  • Provide oversight and support to:
    • Member Care Professionals Team
    • Member Care Advisory Team
    • TCK Advocates
    • HCIWs First Responders
    • Regional Member Care Facilitators
    • Coordinate with HR to systematize care tools and resources

• Reporting & Budgeting