Director Strategy & Portfolio Management - Customer Solutions

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

We are looking for our future Director Strategy & Portfolio Management to join our Global Technology Solutions team supporting our Customer Solutions portfolio globally.

The role is offered as a remote position based in Ireland.

The role requires frequent travels : min twice per month within EMEA and / or overseas (US - Australia)

Let’s talk about the team :

The Global Technology Solutions (GTS) - Strategy and Delivery Team is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed’s strategy into an actionable roadmap. 

Our mission is to drive ResMed's strategy forward by working across the organization to enable strategic alignment and effective cross-functional program execution, fostering innovation and transformation with enterprise-wide practices and enhancing customer experiences with service and UX design. 

We have ambitious goals and deliver value continuously, thriving on collaboration, agility, and leveraging technology to deliver business solutions. We are continuously learning, seeking opportunities for growth and accountability for outcomes, all while recognizing the value of enjoying our journey together. 

Let’s talk about the role :

As the Director of Strategy and Portfolio Management, you will drive strategic portfolio management through prioritization, resource optimization and effective execution of high-impact programs and initiatives aligned with our business goals.  

In this role you will be the strategic partner to the Technology Leader for the Customer Solutions portfolio, working closely to amplify the effectiveness of their leadership and organization. By bringing portfolio insights, delivery discipline, and cross-functional coordination, you will help the technology team operate with greater clarity, efficiency, and impact — enabling them to deliver scalable, customer-centric solutions in alignment with commercial priorities. 

You will be responsible for: 

• Leading and developing the team: Foster a collaborative, high-performing culture focused on outcomes, learning, and accountability. 
• Driving strategic alignment: Define and guide portfolio priorities in partnership with Marketing, Sales, Customer Service, and GTS leaders — with a focus on enabling the Technology Leader and their team to deliver impactful, customer-facing solutions. 
• Leading integrated planning: Drive the Annual Operating Plan (AOP) and Program Increment (PI) planning for the Customer Solutions portfolio, ensuring alignment of funding, capacity, and business needs. 
• Enhancing the operating model: Establish governance, delivery rhythms, and ways of working that enable consistent, scalable, and efficient execution across product, technology, and commercial teams. 
• Guiding investment decisions: Provide portfolio insights and decision support to ensure trade-offs and prioritization reflect business impact and strategic value. 
• Managing risks and dependencies: Anticipate and resolve cross-program risks, ensuring continuity of delivery across the commercial and customer landscape. 
• Running Quarterly Portfolio Reviews (QPRs): Lead transparent performance tracking and realignment to maximize outcomes and impact. 
• Partnering across functions: Collaborate with GTS Solution Leads, Technical Program Managers, Architects, and Business Partners to align discovery and delivery and ensure s