Analyst I, Business Info Systems

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Location

BHG Bronson Healthcare Group

Title

Analyst I, Business Info Systems

The Business Analyst I is responsible for the administration, support, and integration of both on-premise and cloud-based applications, as well as the management of enterprise-level devices and peripheral equipment. This role requires a strong understanding of how applications interact with client, server, database, and network components, and the ability to troubleshoot and resolve technical issues across a variety of platforms.

Key Responsibilities:

• Administer on-premise applications, ensuring smooth interaction between client, server, database, and network components.
• Install and support peripheral devices such as printers, scanners, and credit card machines.
• Manage and support Software as a Service (SaaS) applications, including certificate maintenance, single sign-on (SSO), multifactor authentication (MFA) administration, and firewall troubleshooting.
• Develop and maintain SQL scripts and generate reports as needed.
• Integrate disparate third-party systems to ensure seamless data flow and process automation.
• Administer and support enterprise-level mobile devices, ensuring security and compliance with organizational policies.

• Bachelor's degree or an equivalent combination of education and experience required
• Experience with HRIS systems, Document Management systems, and/or financial systems preferred
• Certification or progress toward certification completion may be required dependent on an individual's specific position.
• PCI (Payment Card Industry) certification is preferred.
• Working knowledge of healthcare operations related to enterprise resource management and commerce preferred
• Demonstrated proficiency in Microsoft Office Suite
• Ability to work with end users to determine software specifications, hardware requirements, and process improvement workflows
• Ability to create system documentation, project plans, test scripts and education materials
• General familiarity of end user business practices, concepts, terminology sufficient to support the applications in a healthcare delivery environment
• Good customer service skills with the ability to communicate both orally and in writing
• Must be able to interact with customers from various levels in the organization to gather the information necessary to understand, address, and document their data needs
• Must consistently negotiate and act on deliverables and timeframes with stakeholders, take ownership of issues, and respond to issues within expected timeframes
• Support and participate in the research, planning, installation, configuration, testing, troubleshooting, maintenance, and upgrade of applicable systems. Analyze and evaluate present or proposed business procedures or problems to define data needs.
• Corrects routine and non-routine computer malfunctions or works with other IT staff and System Coordinators to correct individual problem situations.
• Develops and maintains collegial relationships with all System Coordinators and IT staff as relates to systems in area of responsibility.
• Keeps abreast of developments in the information systems and communications field and evaluates developments for applicability or incorporation into existing applications.
• Evaluates systems, processing, and development needs and recommends additional equipment or new systems.
• Participates in the resolution during outages or periods of degraded system performance.
• Participates in the preparation and authoring of supporting documentation, instruction manuals, and audit trails of program changes in accordance with systems and programming standards.
• Supports and maintains the technical literature library and the related system activities.
• Collaborate with the business information systems manager in evaluation of development efforts, in planning pilot, and full, implementations of new systems and/or new features, and in processing user feedback and requests.
• Maintain a detailed understanding and working knowledge of the current business information systems, their functions and their relationship to other Bronson information systems.
• Participate in the process of revising and implementing chang