Senior IT Desktop Analyst

HealthPartners is hiring for a full-time Senior IT Desktop Analyst.

 

POSITION PURPOSE:

This position troubleshoots and assesses workstation and client office device incidents. This person has strong desktop support experience across a wide range of End User Computing devices. The person in this position will coordinate resources and activities for End User Computing and may provide incident triaging and workflow management. The Senior Desktop Analyst may provide extensive remote workstation support.

 

ACCOUNTABILITIES:

Assesses, troubleshoots, and maintains end user computing incidents.

Documents incident resolution and process for End User Computing staff utilization.

Installs and configures workstations and end user computing devices.

Provides incident or problem diagnosis; ensuring workstation and end user computing device performance issues are resolved.

Supports and maintains end user computing devices; e.g. workstations, badges, iPads, Point of Service devices, scanners, etc.

Participates on End User Computing Projects; coordinating resources and activities

Provides remote workstation support.

May provide incident workflow management; ensuring appropriate coverage via support ticket assignment.

Must be able to be on rotational call 24 X 7.

Must be able to lift 20lbs.

 

SKILLS/EXPERIENCE:

Ability to work independently

Proven oral and written communication skills

Proven troubleshooting and diagnosis capabilities

Solid understanding of a variety of computer hardware, software, and services

Proven customer service skills

Experience coordinating work efforts and triaging incidents

Proven capability to timely diagnose and resolve desktop issues

 

REQUIRED QUALIFICATIONS:

2 year college degree or equivalent experience

 4+ years’ experience within Desktop Support

 

PREFERRED QUALIFICATIONS

4 year college degree

A+ Certification

Most recent Windows Certification

MAC Certification

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.