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Client Service Representative
MedVetScottsdale, United Statesfull_timeVerifiedPosted 12 Jun 2025
About the role
MedVet is thrilled to announce their newest location in Scottsdale, Arizona. MedVet is the nation’s premier veterinary-owned and led organization where all caregivers have the support of veterinary leadership committed to medical excellence and continuous improvement of resources. MedVet Phoenix will be nestled between the Joshua Tree and Hayden Park neighborhoods of Scottsdale. Why Join MedVet Phoenix MedVet Phoenix will be an advanced, collaborative 24/7 emergency and multi-specialty hospital. The hospital is planned to be a 20,000 sq ft building with state-of-the-art equipment and design that will make it an outstanding facility to give and receive care. We are looking for: Client Service Representative (CSR) Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure. What you’ll do:
- Greet and check-in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts, reports and correspondence
- Discuss payment options and process payments
- Maintain a neat and clean lobby
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- General computer competency required including Microsoft Word and Excel
- Previous experience in veterinary setting (preferred)
- Strong career growth and personal development opportunities
- Comprehensive Health Benefits
- Vision and Dental
- HSA, FSA and Independent Care Spending
- 401k with Employer Match
- Paid Time Off (PTO)
- Shift Differentials and On-call Pay
- Uniform Allowance
- Employee Pet Discounts and Pet Insur
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